Elite Casino Host

Running-Creek-Casino; Upper Lake (CA); On-site; USD 26,000 - 32,000; Full time

Job summary

Running Creek Casino in Upper Lake, CA is seeking an Elite Casino Host to build one-on-one relationships with high-value guests, strengthen loyalty, and drive profitability. You will track player activity, assist with marketing strategies, and prepare reports on play metrics while hosting on- and off-site events.

This role requires evenings, weekends, and a Tuesday-Saturday work week with a strong emphasis on guest service and confidentiality in a busy casino environment.

Qualifications

• High school diploma or GED required.
• At least 21 years of age required.
• Preferred: previous experience working with the public.

Responsibilities

• Must be able to work all shifts, all days, 365 days a year according to business needs.
• Determine Guest worthiness when awarding Guest comps.
• Occasionally dine with Guest.
• Host off property events.
• Represent the Casino at company sponsored and non-company sponsored events.
• Be available to Guests needs at all times, including carrying a cell phone to receive calls from Guests.
• Be available for offsite events.
• Know and be able to convey all ongoing promotions and events.
• Access Guest personal and play information.
• Create monthly reports on Guests visits and play.
• Develop knowledge of Guests personal preferences and patterns.
• Dress in an appropriate business/casual fashion.
• Always remember that you represent Running Creek Casino and will act accordingly both on and off property.

Skills

Verbal communication

Phone skills

Organizational skills

Problem solving

Guest service

Computer skills

Math skills

Education

High school diploma or GED

Job description

Job Details

Job Location: Running Creek Casino - Upper Lake, CA 95485

Education Level: High School Diploma or GED

Salary Range: $19.00 - $23.00 Hourly

Travel Percentage: None

Job Category: Casino

Running Creek Casino has been offering guests a full-service gaming destination in a vineyard setting along the historic Highway 20 corridor of Upper Lake, California since 2012. We take extreme pride in guest service, gaming experiences, and hospitality in our community. We are known for providing satisfying career opportunities in a remote location where opportunities are limited.

Join our team today and become a greater part of the community!

Job Description

We are hiring an Elite Casino Host to be responsible for creating and developing one-on-one relationships with our high-value guests to strengthen guest loyalty, increase guest satisfaction with their casino experience, and develop guests into profitable customers. The Casino Host must be able to work closely with personnel from all departments, assist in developing marketing strategies, track assigned players, and prepare reports on volume of play, win/loss, time played, average bet, comp amounts etc, and host and/or attend on/off site events.

THIS POSITION REQUIRES EVENING AND WEEKEND WORK IN ADDITION TO DAYTIME, WITH A PREFERRED TUESDAY THROUGH SATURDAY WORK WEEK.

Responsibilities

• Must be able to work all shifts, all days, 365 days a year according to business needs
• Determine Guest worthiness when awarding Guest comps
• Occasionally dine with Guest
• Host off property events
• Represent the Casino at company sponsored and non-company sponsored events
• Be available to Guests needs at all times, including carrying a cell phone to receive calls from Guests
• Be available for offsite events
• Know and be able to convey all ongoing promotions and events
• Access Guest personal and play information
• Create monthly reports on Guests visits and play
• Develop knowledge of Guests personal preferences and patterns
• Dress in an appropriate business/casual fashion
• Always remember that you represent Running Creek Casino and will act accordingly both on and off property

Working Environment

Office, gaming floor and off-site events may include loud noises and cigarette smoke. Extensive computer use. Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs. Occasionally must deal with angry or hostile individuals. High volume direct public interaction.

Disclaimer and Conditions of Employment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All Casino employees are responsible for ensuring that their designated operations are in compliance with Casino policies, MICS, Tribal policies, State compact and Tribal gaming regulations.

Conditions of employment with the Casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing a four-month introductory period. Candidates for this position will be required to have dependable transportation available to them. Must also maintain a valid Driver’s License and be insurable on our company’s policy throughout your time of employment with the Casino.

Native American Preference will apply in accordance with Tribal policies

Qualifications

Knowledge and Certification, Skills and Abilities

Knowledge and Certification

Required:

• High school diploma or GED required
• At least 21 years of age

Preferred:

• Previous experience working with the public

Skills

Required:

• Excellent verbal communications skills
• Excellent phone skills
• Excellent organizational skills
• Strong problem solving skills
• Guest service orientation
• Good computer knowledge and skills
• Basic math skills

Abilities

Required:

• Able to maintain complete Guest and Casino confidentiality
• Able to multitask in an orderly and professional manner while maintaining an attention to detail
• Able to work independently with minimal supervision
• Able to work and cooperate with all departments
• Able to prioritize tasks
• Able to follow directions

Physical Demands

In performance of the duties of this position, Team Member will be on their feet for extended periods both standing and walking. Team Member will be working in areas where cigarette smoking is permitted, and alcohol is served. Some light lifting may be required.