VIP Casino Host — Guest Relations & Promotions

Suncoast Hotel & Casino; Las Vegas (NV); On-site; USD 2,066,000 - 3,168,000; Full time

Job summary

Boyd Gaming Corporation is seeking a customer-focused individual to interact with guests and enhance their experience on the gaming floor in Las Vegas. The role involves recruiting new players, building relationships, and assisting with promotional events and comps.

Responsibilities include maintaining rapport with guests and colleagues, answering questions, handling inquiries, and promoting repeat business through telephone and written communications.

Qualifications

• Must be at least 21 years of age.
• Prior experience in a similar position preferred.
• Able to stand and walk for extended periods.
• Excellent customer relation skills, verbal and written.

Responsibilities

• Interact with and provide exceptional service to established guests to enhance their experience.
• Recruit new players through verbal communication on the gaming floor.
• Build and maintain relationships via telephone and written correspondence.
• Assist in promotional events and issue comps based on guidelines.
• Maintain rapport with guests, coworkers, and departments; respond to inquiries and requests.

Skills

Customer service

Verbal communication

Written communication

Tools

Microsoft Office Word

Microsoft Excel

Job description

Boyd Gaming Corporation is seeking a customer-focused individual to interact with guests and enhance their experience on the gaming floor in Las Vegas. The role involves recruiting new players, building relationships, and assisting with promotional events and comps.

Responsibilities include maintaining rapport with guests and colleagues, answering questions, handling inquiries, and promoting repeat business through telephone and written communications.