VIP Player Development Executive Host

Hard Rock Hotel & Casino Ottawa; Bristol (TN); On-site; USD 55,000 - 71,000; Full time

Job summary

Hard Rock Bristol is seeking an outgoing Player Development Executive Host to drive high-value guest engagement and satisfaction. You will implement and coordinate Player Development programs to attract high-value players and build loyalty.

You will interact with VIP guests on- and off-property, determine complimentary services, and support Hosts with invitations, events, and marketing to encourage repeat visits. Knowledge of gaming promotions and regulatory guidelines is essential.

Qualifications

• Bachelor’s in Business, Marketing or related field or equivalent education/experience.
• At least 3 years professional experience in Player Development.
• An existing book of high-value clients.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Bristol their choice of gaming entertainment; builds and retains guest relations and mentors team members.
• Targeting, developing, and assessing new business relationships.
• Delivers required sales targets.
• Maintains relationships with VIP guests to increase new business.
• Develops a wide customer base through creative outreach.
• Plans and executes events and special promotions.
• Complies with all rules, regulations, and internal policies.
• Supports and cultivates new ideas to deliver business solutions.
• Keeps track of products/services and progress on initiatives.
• Stays updated with developments in the profession.
• Develops skills to handle more complex matters.
• Identifies venues for Player Development parties.
• Assists in guest invitations for events.
• Conveys Wild Card program and qualifications to guests.
• Represents casino at events as a Player Development Executive Host.

Skills

Guest relations

VIP client development

Sales targets

Communication

Marketing analysis

Event planning

Team mentorship

Education

Bachelor’s in Business, Marketing or related field

3 years professional experience in Player Development

Existing book of high-value clients

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Hard Rock Bristol is seeking an outgoing Player Development Executive Host to drive high-value guest engagement and satisfaction. You will implement and coordinate Player Development programs to attract high-value players and build loyalty.

You will interact with VIP guests on- and off-property, determine complimentary services, and support Hosts with invitations, events, and marketing to encourage repeat visits. Knowledge of gaming promotions and regulatory guidelines is essential.