VIP Casino Host & Guest Experience

Churchill Downs Incorporated; Miami Gardens (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

401K

Medical Insurance

Dental Coverage

Vision Coverage

Life Insurance

STD

LTD

Employee Stock Purchase Plan

Tuition Reimbursement

Team Member Discounts

Job summary

Calder Casino in Miami Gardens, FL, seeks an Executive Casino Host to welcome guests, promote promotions, and coordinate VIP experiences. You’ll manage invitations, advise on events, and ensure top-tier guest service on the casino floor.

Responsibilities include hosting VIPs, issuing complimentary items when appropriate, and creating memorable guest experiences with strong communication and judgment in a fast-paced setting.

Qualifications

• Knowledge of concession stand operations.
• Maintaining interpersonal working relationships.
• All guests must be treated to ensure satisfaction and exceed expectations.
• Excellent guest service skills and adherence to service standards.
• Able to interact with guests in a friendly, fast manner.
• Work well with others.
• Ability to work in a fast-paced environment.
• Strong oral and written communication skills.
• Willingness to work flexible hours and handle high pressure situations.

Responsibilities

• Provide excellent guest service to both internal and external guests.
• Greets guests approaching service area.
• Prepare and sell all food items on the menu and handle all cash transactions.
• Clean and sanitize all food service equipment used to prepare and serve the menu items.
• Operate all equipment in the stand.
• Maintain current knowledge of menus and prices.
• Ensure proper stock of products and supplies.
• Open and close inventories.
• Ensure safety and security of employees and guests.
• Perform stand cleanup to maintain a clean work area.

Skills

Concession operations

Interpersonal skills

Guest service excellence

Communication

Flexibility

Teamwork

Education

High school diploma or GED

Job description

Calder Casino in Miami Gardens, FL, seeks an Executive Casino Host to welcome guests, promote promotions, and coordinate VIP experiences. You’ll manage invitations, advise on events, and ensure top-tier guest service on the casino floor.

Responsibilities include hosting VIPs, issuing complimentary items when appropriate, and creating memorable guest experiences with strong communication and judgment in a fast-paced setting.