Player Development - Executive Casino Host

Casino Queen, Inc.; Dover, Northern (DE, KY); Hybrid; USD 39,000 - 48,000; Full time

Benefits offered by this job

30 days consecutive free rides with D

Job summary

Casino Queen, Inc. in Dover, DE is hiring for a full-time on-site Marketing - Player Development role. The position focuses on engaging premium patrons, coordinating VIP services, and promoting club memberships to drive incremental visits.

The role requires a Marketing-related degree, sales management experience, and the ability to work weekends and nights. A background check and DE Lottery license are required. On-site work with hotel/club duties included.

Qualifications

• Bachelor's degree in Marketing or related field.
• Sales management experience required.
• Superior communication skills.
• Ability to work weekends, holidays and nights.
• Must pass background check and obtain DE Lottery license.

Responsibilities

• Initiates phone contact with premium patrons to drive trips.
• Resolves high-end patrons' requests/disputes.
• Maintains detailed records of premium patron comments.
• Welcomes guests and provides exceptional customer service.
• Develops relationships with VIP casino guests to ensure incremental visits.
• Oversees hospitality for identified guests.
• Meets and greets players on casino floor and at events.
• Retention of existing guests.
• Promotes club cards and assists with club applications.
• Follows safety rules and communicates effectively with staff and guests.
• Attends marketing functions.
• Must be available weekends, holidays, and nights.

Skills

Sales management

Customer service

Communication skills

English proficiency

Windows proficiency

Education

Bachelor's degree in Marketing or related field

Tools

Windows Word/Excel/Access

Job description

Job Category: Marketing - Player Development

Requisition Number: PLAYE010438

• Posted : July 28, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Dover, DE 19901, USA

Description

Responsibilities :

• Initiates phone contact with premium patrons to drive trips.
• Resolves all high-end patrons' requests/disputes.
• Reconciles all comps outside of point redemption.
• Maintains a detailed record of premium patron comments.
• Handles all hotel upgrades for expected arrivals.
• Welcomes guests, provides exceptional customer service, encourages guests to enroll in the Capital Club.
• Develops relationships with VIP casino guests to ensure incremental visits.
• Coordinates complimentary, special services and hospitality for identified guests.
• Oversees, solicits and identifies new gaming guests for the players' club program.
• Meets and greets players on the casino floor, at special events and promotions.
• Responsible for the retention of existing guests.
• Arranges for special services related to top tier players.
• Answers all inquiries concerning the club and explains club benefits.
• Participates in various promotional programs and activities of the department as required.
• Promotes the use of the club cards by approaching customers on the casino floor that are currently not using the card. Provides assistance in the completion of the club application forms.
• Maintains familiarity with the IGS System.
• Attends marketing functions as appropriate.
• Greets jackpot winners and offers publicity.
• Interacts with the Marketing Dept in hosting special events for identified guests.
• Works safely, following all established safety rules and regulations
• Communicates effectively with co-workers, supervisors and guests
• Follows all relevant policies and procedures
• Provides exceptional customer service
• Performs other duties as assigned.
• Must be available to work weekends, holidays, and nights as scheduled

Additional Benefits:

• Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Starting Compensation:

• $43,888

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education

Bachelors or better in Marketing or related field.

Experience

Must possess sales management skills and be an expert in delivering customer service.

Must possess superior communication skills

Must be able to work weekends, holidays and nights as needed

Must be able to successfully pass a background check and receive a license from the DE Lottery

Must have knowledge of all Windows based programs such as Word, Excel and Access.

Must be able to speak, read and write English

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.