Casino Host

Cherokee Nation Businesses; Siloam Springs (AR); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health plans

401(k) match

Paid vacation

Flexible spending accounts

Holiday appreciation gifts

Job summary

Cherokee Nation Entertainment is seeking a Casino Host to serve as the primary contact for our most valuable guests. Your goal is to build genuine relationships and ensure every visit feels special, with on-floor visibility to greet guests and fulfill needs.

You will manage complimentary offers based on play history, resolve disputes, and promote casino programs and events. Strong communication and customer service skills are essential, as is the ability to work independently and maintain

Qualifications

• A Bachelor's degree and 0-2 years of experience in casino operations or sales; resort or sales background preferred.
• Strong written, verbal, and presentation skills; working knowledge of Microsoft Office Suite.
• Ability to build rapport and trust with high-end guests.
• Excellent customer service and problem-resolution skills.
• Ability to work independently in a fast-paced environment; varied shifts including weekends/holidays; must obtain gaming licenses and a valid driver’s license.

Responsibilities

• Develop and maintain strong relationships with high-end guests through calls, emails, texts, and in-person meetings to maximize gaming revenue.
• Be present on the casino floor to greet guests, promote casino programs, and coordinate special events.
• Address and resolve guest disputes and complaints to ensure a satisfactory outcome for both guest and company.
• Stay up to date on casino promotions and events to attract new guests and drive loyalty.
• Make informed decisions about complimentary offers for guests based on gaming history and profitability.

Skills

Relationship building

Communication skills

Customer service

Independence / self-management

Time management

Guest relations

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

A Casino Host acts as a primary point of contact for the casino's most valuable guests. Your main goal is to build genuine relationships and ensure these guests have a great experience every time they visit. You'll be visible on the casino floor, greeting guests and making sure their needs are met. You'll also manage complimentary offers for guests based on their play history and handle any disputes or complaints that arise, always striving for a positive outcome.

• Develop and maintain strong relationships with high-end guests through phone calls, emails, texts, and in-person meetings to maximize gaming revenue.
• Be present on the casino floor to meet and greet guests, promote casino programs, and coordinate special events to create an exciting atmosphere.
• Address and resolve guest disputes and complaints, ensuring a satisfactory outcome for both the guest and the company.
• Stay up to date on all casino promotions and events and use this knowledge to attract new guests and drive loyalty.
• Make informed decisions about complimentary offers for guests based on their gaming history and profitability.
• Maintain the confidentiality of all player information.

• A Bachelor's degree and 0-2 years of experience in casino operations or sales, or an equivalent combination of education and experience. Previous experience in a resort setting or a sales background is preferred.
• Strong written, verbal, and presentation skills, with a working knowledge of Microsoft Office Suite.
• The ability to build rapport and trust with high-end guests.
• Excellent customer service skills with the ability to assess needs and resolve issues effectively.
• The ability to work independently in a fast-paced environment and manage priorities with limited supervision.
• The availability to work varied shifts, including weekends and holidays, and to communicate with guests outside of regular work hours.
• Must be able to obtain and maintain all required gaming licenses and a valid driver's license.

Cherokee Nation Entertainment is one of the largest and most successful tribal businesses in the country. As the retail, gaming and entertainment entity of the Cherokee Nation, it owns and operates a variety of restaurants, entertainment venues, retail shops, fuel/convenience stores, golf courses, hotels, a horse racing track and an RV campground. As the brand continues to expand its offerings and footprint, CNE remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.

Here's what awaits you:

• Health & Wellness:Choose from top-notch health plans,24/7 Telemedicine access, andon-site health clinics(at select locations).

• Financial Security:Grow your future with a generous401(k) matchandpaid vacation, sick time, bereavement, and holidays.

• Work-Life Balance:Enjoyflexible spending accounts,maternity/paternity leave, andvoluntary benefitsfor added peace of mind.

• And More:Earnincentivesbased on performance,refer friendsand get rewarded, and enjoydiscountsand holiday appreciation gifts.