VIP Marketing Specialist - Guest Loyalty & Experiences

Cherokee Nation Businesses; Catoosa (OK); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health plans

401(k) match

Paid time off

Flexible spending accounts

Leave options

Job summary

Cherokee Nation Entertainment in Tulsa is seeking a VIP Marketing Specialist to join the Loyalty department. As the right hand to a Casino Host, you’ll convert strangers into regulars by building genuine relationships and being the casino’s friendly face.

You’ll handle guest inquiries, share promotions, and help craft memorable experiences for Hard Rock Tulsa guests while coordinating with events and promotions teams.

Qualifications

• Minimum of a high school diploma (or equivalent) with 6 months in player development or marketing.
• Strong written and verbal communication; presentations; proficient with Microsoft Office.

Responsibilities

• Build and nurture relationships with new and targeted casino guests, maintaining regular contact.
• Make personal outreach calls about special offers and exclusive experiences, ensuring they never miss a beat of the casino's exhilarating rhythm.
• Master the casino's ever-evolving promotions and special events, ensuring you're the ultimate insider tip for your guests.
• Make outbound calls to preferred guests, keeping them updated on upcoming promotions, events, and shows.
• Make personal outreach calls about special offers and exclusive experiences, ensuring they never miss a beat of the casino's exhilarating rhythm.
• Assist with any task needed, from answering guest questions to troubleshooting minor hiccups, making you the ultimate support player.
• Be prepared to tackle any task thrown your way, adding flexibility and adaptability to your casino skillset.

Skills

Communication skills

Microsoft Office

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

Cherokee Nation Entertainment in Tulsa is seeking a VIP Marketing Specialist to join the Loyalty department. As the right hand to a Casino Host, you’ll convert strangers into regulars by building genuine relationships and being the casino’s friendly face.

You’ll handle guest inquiries, share promotions, and help craft memorable experiences for Hard Rock Tulsa guests while coordinating with events and promotions teams.