VIP Brand Ambassador & Live Event Host

Insomniac Holdings, LLC; Las Vegas (NV); Presencial; USD 18.000 - 30.000; Jornada completa

Descripción de la vacante

Vibee is hiring a Brand Ambassador - VIP Host to join our Experience Operations team in Las Vegas. You will represent Vibee, engage fans at activations, drive brand awareness, generate leads, and manage on-site experiences.

The role requires strong customer service, excellent communication, and the ability to work a flexible schedule, including evenings and weekends, in a fast-paced entertainment environment.

Formación

• Prior experience in a customer service, hospitality or brand ambassador role is preferred.
• Possesses excellent communication, interpersonal and customer service skills.
• Able to work a flexible schedule to support business needs.
• Capable of balancing multiple tasks at one time.
• Able to respond appropriately to changes in direction or unexpected situations.
• Works effectively with peers and supervisors to accomplish tasks.
• Remaining upright on the feet, particularly for sustained periods of time.
• Outgoing and friendly personality with a passion for meeting new people.
• Ability to work independently and as part of a team.
• Flexibility to work on weekends or evenings as needed.

Responsabilidades

• Artist Knowledge Maintain a basic understanding of the artist, their career, and notable achievements to engage and inform fans, which will be provided by Vibee producers and subject matter experts when training.
• Fan Engagement Guide fans through various onsite activations and experiences. Provide clear instructions and assistance to ensure fans can fully engage with the activations.
• Technical Support Troubleshoot and resolve any activation issues or technical glitches promptly. Liaise with technical support teams when necessary to ensure swift resolution of problems.
• Experience Packages Have a general understanding of the different experience packages purchased by fans. Answer questions related to these packages or redirect fans to the appropriate resource for further assistance.
• Concert Event Knowledge Stay informed about the concert event details, including schedules, venue information, and special instructions. Respond accurately to fan queries regarding the event.
• Customer Service Interact confidently and professionally with fans ranging from 30 to 70 years of age and from various professional backgrounds. Ensure fans feel valued and attended to, maintaining a high standard of service befitting a VIP experience.
• Engagement Tracking Track engagement and usage of assigned activations. Report to the Event General Manager on foot traffic, verbalized feedback, and general sentiment. Provide insights and recommendations based on fan interactions and feedback to improve future events.

Conocimientos

Customer service

Communication

Interpersonal skills

Flexible schedule

Multitasking

Teamwork

Stamina

Outgoing personality

Independence

Evening/weekend availability

Descripción del empleo

Vibee is hiring a Brand Ambassador - VIP Host to join our Experience Operations team in Las Vegas. You will represent Vibee, engage fans at activations, drive brand awareness, generate leads, and manage on-site experiences.

The role requires strong customer service, excellent communication, and the ability to work a flexible schedule, including evenings and weekends, in a fast-paced entertainment environment.