Host - AVA Rooftop Bar at Stateside Live!

Stateside Live!; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Job summary

Stateside Live! in Philadelphia unveils AVA Rooftop Bar, a refined open-air setting with skyline views and a premium guest experience. As a Host, you will manage reservations, greet guests, and coordinate seating to ensure quick, courteous service.

You should have at least one year of customer service or hosting experience, fluent English, and the ability to stand for long periods. Nights, weekends, and holidays may apply, with lifting up to 50 pounds.

Qualifications

• At least one year of customer service and/or hosting experience.
• Must speak fluent English; other languages preferred.
• Excellent communication, reading/writing for reservations and seating charts.
• Reading and understanding seating charts, basic math for operations.
• Able to work nights, weekends and holidays.

Responsibilities

• Answer phones and take messages/reservations.
• Maintain an accurate waitlist when necessary.
• Welcome guests and bid farewell to create a positive experience.
• Greet guests in a friendly, upbeat manner and communicate effectively.
• Coordinate seating for fast, courteous service; occasional bussing of tables.
• Communicate problems to management and assist with special parties.

Job description

Elevated above the Sports Complex, AVA Rooftop Bar will introduce a refined open-air experience to Stateside Live! Blending skyline views with a high-energy social atmosphere, AVA will feature craft cocktails, curated entertainment, and a stylish rooftop setting designed for sunset gatherings and late-night celebrations alike. With premium finishes, dynamic DJ programming, and an upscale yet approachable vibe, AVA Rooftop Bar will redefine nightlife in South Philadelphia.

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.