VIP Airport Concierge for Elite Travelers

Alliance Ground International; San Francisco (CA); On-site; USD 30,000 - 32,000; Full time

Job summary

Alliance Ground International’s Airport Butler program seeks courteous concierge staff to greet passengers, assist with curbside and gate transitions, and provide VIP-level airport hospitality.

Ideal candidates are multilingual with strong customer service skills and able to stay composed in busy environments. Vaccination proof for specific SF locations may be required; role involves working at airports and requires standing for long periods.

Qualifications

• High school diploma or GED is required.
• Excellent verbal and written communication skills.
• Ability to work under pressure in airport environments.
• Demonstrated proactive problem-solving and guest relations.

Responsibilities

• Ensure total client satisfaction.
• Greet and assist clients curbside, at airport gates, or arrival halls and escort them to their next points within the airport.
• Knowledgeable about airport amenities such as restaurants, services, and gate information.
• Develop and maintain professional rapport with regulating agencies and airlines within the airport.
• Exhibit utmost confidentiality with clients and client information.
• Maintain escorting protocol within the airport.
• Utilize the reservation system for managing all client services.

Skills

Multilingual

Customer service

Fast-paced environment

Professional communication

Confidentiality

Education

High School Diploma

Job description

Alliance Ground International’s Airport Butler program seeks courteous concierge staff to greet passengers, assist with curbside and gate transitions, and provide VIP-level airport hospitality.

Ideal candidates are multilingual with strong customer service skills and able to stay composed in busy environments. Vaccination proof for specific SF locations may be required; role involves working at airports and requires standing for long periods.