Airport Lounge Concierge: Elevate Guest Experience

lliance Ground International; United States; Vor Ort; USD 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Paid vacation

Medical/dental/vision coverage

Free uniforms

Free on-the-job training

Company 401(k) matching

Life insurance (voluntary)

Travel discounts

Zusammenfassung

Alliance Ground International (AGI) is seeking a Lounge Agent to welcome guests at the Wingtips Airport Lounge. You will deliver outstanding customer service, assist with questions, and arrange special services to make each guest feel valued.

This role requires 18+ years old, a high school diploma, ability to obtain airport security clearance, and at least one year of face-to-face customer service in hospitality. Varied shifts and a professional appearance are required.

Qualifikationen

• Must be at least 18 years of age.
• Must possess a High School Diploma or equivalent.
• Must be able to obtain airport security clearance with background check.
• Must have at least 1 year of face-to-face customer service experience in hospitality.

Aufgaben

• Provide friendly and professional service to guests by name.
• Offer amenities to guests as needed and respond to requests for assistance.
• Maintain a clean and professional appearance at all times.
• Communicate with food attendants to ensure high quality and presentation.
• Replenish items and ensure lounge is tidy and set up for each shift.
• Follow AGI safety rules and regulations at all times.
• Maintain service expectations and operate under New York Health and Safety standards.

Kenntnisse

Customer service

Leadership

Communication

Team player

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Alliance Ground International (AGI) is seeking a Lounge Agent to welcome guests at the Wingtips Airport Lounge. You will deliver outstanding customer service, assist with questions, and arrange special services to make each guest feel valued.

This role requires 18+ years old, a high school diploma, ability to obtain airport security clearance, and at least one year of face-to-face customer service in hospitality. Varied shifts and a professional appearance are required.