VIP Account Manager

Bally's Corporation; Rhode Island; Presencial; USD 55.000 - 67.000; Jornada completa

Descripción de la vacante

Bally's Corporation in Rhode Island invites an experienced VIP Services professional to manage a portfolio of high-value players. You will deliver white-glove, 1:1 relationship management, drive loyalty and incremental play, and recruit new VIPs from competitors.

You will grow spend across casino, sports betting and related offerings, creating memorable experiences and timely offers while protecting player well-being in line with responsible gaming guidelines.

Responsabilidades

• Own a portfolio of high-value VIPs. Deliver white-glove service and build personal, 1:1 relationships that drive loyalty and incremental play.
• Grow share of wallet across verticals. Sell across casino, sports betting and beyond, and onboard new VIPs to the program.
• Bring in new VIPs. Spot high-value players and bring them to Bally's from the competition.
• Win back players who go quiet. Spot when a VIP's activity drops, reach out quickly, and bring them back with the right offer at the right time.
• Create unforgettable moments. Digital exclusives, suite nights and money‑can’t‑buy experiences that turn players into superfans.
• Beat your targets. Grow your portfolio's revenue, deposits and active players by working smarter and harder than the competition.
• Partner across the business. Work with Marketing, Product, CRM and Operations to deliver VIP campaigns that feel personal and bold, and to fix anything that gets in the way of a great player experience.
• Put player well‑being first. Recognize signs of risky play and work closely with Responsible Gaming to protect players and stay compliant.
• Help shape the program. Share what you're hearing on market trends, competitor offers, product ideas and tools that would make the team better.

Descripción del empleo

Responsibilities:

• Own a portfolio of high-value VIPs. Deliver white-glove service and build personal, 1:1 relationships that drive loyalty and incremental play.
• Grow share of wallet across verticals. Sell across casino, sports betting and beyond, and onboard new VIPs to the program.
• Bring in new VIPs. Spot high-value players and bring them to Bally's from the competition.
• Win back players who go quiet. Spot when a VIP's activity drops, reach out quickly, and bring them back with the right offer at the right time.
• Create unforgettable moments. Digital exclusives, suite nights and money‑can’t‑buy experiences that turn players into superfans.
• Beat your targets. Grow your portfolio's revenue, deposits and active players by working smarter and harder than the competition.
• Partner across the business. Work with Marketing, Product, CRM and Operations to deliver VIP campaigns that feel personal and bold, and to fix anything that gets in the way of a great player experience.
• Put player well‑being first. Recognize signs of risky play and work closely with Responsible Gaming to protect players and stay compliant.
• Help shape the program. Share what you're hearing on market trends, competitor offers, product ideas and tools that would make the team better.

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Salary Range : $55,000 to $67,000 USD

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