VIP Account Manager

Bally; Jersey City (NJ); Hybrid; USD 55,000 - 67,000; Full time

Job summary

Bally in Jersey City, NJ is seeking a VIP-hosting role focused on player development. You will manage a portfolio of high-value players, delivering white-glove service and driving loyalty and incremental play.

Ideal candidates have 3-5 years in VIP hosting or related fields, a hunter's sales mindset, and willingness to travel ~25% for VIP events. The role is full-time with hybrid work arrangements in a dynamic entertainment environment.

Qualifications

• 3-5 years of experience in VIP hosting, outbound sales, relationship management or marketing.
• Experience in casino, sports, hospitality and/or entertainment preferred.
• Proven track record of exceeding targets.
• Competitive sales mindset with hunter's drive and closing ability.
• Entrepreneurial, self-motivated, and resilient under pressure.
• Willingness to travel ~25% for VIP events.

Responsibilities

• Own a portfolio of high-value VIPs and deliver 1:1 relationships.
• Grow share of wallet across casino, sports betting and beyond.
• Onboard new VIPs from competitors.
• Win back inactive players with timely offers.
• Create unforgettable moments with exclusive experiences.
• Beat targets by growing revenue, deposits and active players.
• Collaborate with Marketing, Product, CRM and Operations on campaigns.
• Monitor player well-being and support Responsible Gaming.
• Share insights on market trends and product ideas.

Skills

VIP hosting

Outbound sales

Relationship management

Marketing

Job description

Job Category: Marketing - Player Development

Requisition Number: VIPAC012221

• Full-Time
• Hybrid

Locations

Showing 1 location

Jersey City, NJ 07302, USA

Responsibilities:

• Own a portfolio of high-value VIPs. Deliver white-glove service and build personal, 1:1 relationships that drive loyalty and incremental play.
• Grow share of wallet across verticals. Sell across casino, sports betting and beyond, and onboard new VIPs to the program.
• Bring in new VIPs. Spot high-value players and bring them to Bally's from the competition.
• Win back players who go quiet. Spot when a VIP's activity drops, reach out quickly, and bring them back with the right offer at the right time.
• Create unforgettable moments. Digital exclusives, suite nights and money-can't-buy experiences that turn players into superfans.
• Beat your targets. Grow your portfolio's revenue, deposits and active players by working smarter and harder than the competition.
• Partner across the business. Work with Marketing, Product, CRM and Operations to deliver VIP campaigns that feel personal and bold, and to fix anything that gets in the way of a great player experience.
• Put player well-being first. Recognize signs of risky play and work closely with Responsible Gaming to protect players and stay compliant.
• Help shape the program. Share what you're hearing on market trends, competitor offers, product ideas and tools that would make the team better.

Salary Range : $55,000 to $67,000 USD

#LI-OP1

Qualifications

Experience

Preferred

3-5 years of experience in VIP hosting, outbound sales, relationship management or marketing

Casino, sports, hospitality and/or entertainment industry experience preferred

Track record as a top performer who consistently exceeds targets

Competitive sales mindset with a hunter's drive and a closer's instinct

Entrepreneurial and self-motivated, never satisfied with second place

Cool under pressure and comfortable owning targets

Flexible schedule to be there when your players are playing, including evenings, weekends and events

Willingness to travel regularly for VIP events and activations (~25%)

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.