Villa Operations & Owner Relations Leader

Default (All-EOS Job Aggregator); Duck Key (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Hawks Cay Resort in Marathon, FL seeks a proactive Resort Operations Manager to oversee villa and condo performance, ensuring maintenance and presentation meet luxury resort standards. You will partner with sales, reservations, rooms, housekeeping, engineering, and finance to maximize profitability and guest satisfaction.

The role also manages owner relations, quarterly meetings, and transparent communications, while driving continuous improvement in service standards across departments.

Qualifications

• Bachelor’s degree in Hospitality Management or related field preferred.
• Experience in resort/hospitality operations and owner relations.
• Strong organizational and communication skills.

Responsibilities

• Oversee day-to-day operational performance of villas and condo units.
• Act as primary curator of villa operations to meet resort standards.
• Coordinate with Sales, Reservations, Rooms, Housekeeping, and Engineering.
• Support villa rental strategies, inventory, occupancy, and revenue opportunities.
• Monitor villa readiness, presentation, maintenance, and guest experience.
• Manage owner relations and quarterly owner meetings.
• Maintain records and reporting for villa operations and finances.

Skills

Relationship management

Communication

Project management

Hospitality knowledge

MS Office

Education

Bachelor’s in Hospitality Management

Tools

Property-management software

Job description

Hawks Cay Resort in Marathon, FL seeks a proactive Resort Operations Manager to oversee villa and condo performance, ensuring maintenance and presentation meet luxury resort standards. You will partner with sales, reservations, rooms, housekeeping, engineering, and finance to maximize profitability and guest satisfaction.

The role also manages owner relations, quarterly meetings, and transparent communications, while driving continuous improvement in service standards across departments.