Villa Operations Manager - Skylofts - MGM Grand

MGM Resorts; Paradise (NV); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health & Income Protection benefits

Professional development programs

Free meals in employee dining room

Free parking on and off-shift

Wellness incentive programs

Discounts on hotel, food & beverage, &

Job summary

MGM Resorts International seeks a Villa Operations Manager in Las Vegas. This role leads daily villa operations across Villa, Villa Prive, Baccarat, and in-villa F&B, while directing a high-performing team to deliver exceptional service and guest experiences that reflect our SHOW Service Basics.

The ideal candidate has supervisory experience in large hotels, strong customer service and interpersonal skills, and the ability to coordinate with multiple departments to drive revenue growth and

Qualifications

• Two years of supervisory experience at a major hotel/resort.
• Three years of guest services, hotel operations, and/or food and beverage experience at a major hotel.
• Exceptional customer service and strong interpersonal skills.
• Ability to work varied shifts, including weekends and holidays.
• Must be 21 years of age or older.

Responsibilities

• Oversee daily Villa, Villa Prive, Baccarat, and in-villa F&B operations, including meal services and inventory control.
• Assist with private functions planning in Villas, Presidential Suites, and Chairman Suites, including menu pricing and staffing.
• Collaborate with support departments to ensure seamless guest experiences.
• Partner with Culinary team on menu development and education for Butler team.
• Develop and measure strategic plans, manage revenue growth and cost containment, and justify budget variances.

Skills

Supervisory experience

Guest services

Customer service

Interpersonal skills

Shift flexibility

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB :

Step into a leadership role where luxury service, operational excellence, and team engagement come together. As the Villa Operations Manager, you will oversee daily villa operations, lead and develop a high-performing team, and ensure every guest experience reflects our SHOW Service Basics. This role is ideal for a hospitality professional who is passionate about delivering exceptional service, fostering a culture of excellence, and driving operational and financial success in a world-class luxury environment.

You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their stay with us!

THE DAY-TO-DAY:

• Oversees daily Villa, Villa Prive, Baccarat, and in-villa Food & Beverage operations, including meal services, wine and liquor selection, and inventory control
• Assists with the planning and execution of private functions within the Villas, Presidential Suites, and Chairman Suites, including menu selection, pricing, and event staffing
• Develops collaborative relationships with support departments including Casino Marketing, Luxury Experience, Convention Sales & Services, Facilities, Security, Housekeeping, Front Services, Sky Pool, Front Office, Food & Beverage, and Executive Offices to ensure seamless operations and guest experiences
• Partners with the Culinary team on the development and implementation of offerings, menu presentations, and menu education for the Butler team
• Works closely with the Director to develop, execute, and measure strategic plans and annual operating goals, including revenue growth opportunities, cost containment initiatives, and budget variance justifications
• Educates departmental leadership on departmental goals and ensures team commitment and support to drive departmental success
• Responsible for hiring, training, coaching, succession planning, discipline, terminations, and other employee status changes while supporting the Company's diversity commitment

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• High School Diploma or GED
• Two (2) years of prior relevant supervisory experience at a major hotel/resort
• Three (3) years of prior relevant experience in guest services, hotels operations and/or food and beverage at major hotel
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our MGM Grand employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11974

Are you ready to JOIN THE SHOW ?