Villa Services Coordinator - The Cosmopolitan

MGM Resorts International; Las Vegas, Northern (NV, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Wellness program

Discounts

Free meals

Free parking

Health benefits

Professional development

Volunteer opportunities

Job summary

Las Vegas-based MGM Resorts International is seeking a Villa Services Coordinator to be the heartbeat of a luxury guest experience. With a warm, welcoming presence you set the tone from the first interaction and anticipate guests' needs to transform every moment into something extraordinary.

The role offers a starting rate of $19.00 per hour, with opportunities to deliver high-end service across food and beverage, transportation, spa appointments and personal services for Villa guests.

Qualifications

• 2+ years of guest service experience.
• Experience in luxury resort/hospitality preferred.
• Willingness to work varied shifts including weekends and holidays.

Responsibilities

• Handle guest food and beverage orders for Villa guests.
• Coordinate transportation reservations, restaurant bookings, Spa appointments.
• Assist Butlers in delivering timely and complete services.
• Assist in arranging personal services (haircutting, styling, manicures, massages).
• Know wine/champagne by the glass and showcase knowledge of the wine list.

Skills

Guest service

Team player

Communication

Luxury hospitality

Shift flexibility

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

THE SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Step into the role of Villa Services Coordinator and become the heartbeat of an unforgettable luxury experience. With your warm, welcoming presence and intuitive sense of service, you set the tone from the very first interaction. By truly understanding each guest’s story and anticipating their needs, you take ownership of their journey and transform every moment into something extraordinary.

THE STARTING RATE: $19.00/hr

THE DAY-TO-DAY:

• Handle guest food and beverage orders with the appropriate restaurant and/or In-Room Dining
• Expedite requests for transportation reservations, restaurant reservation, Spa appointments
• Assist Butlers in delivering timely and complete services to the guests
• Assist in the arrangement of personal services, such as haircutting and styling, manicure, massage, etc. for Villa guests
• Knowledgeable of liquor brands, beers and non-alcoholic selections available; the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list and guest room layout; locations and room numbers/names

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• Holds a High School Diploma or GED
• Brings 2+ years of guest service experience, with a strong focus on delivering elevated, memorable interactions preferred
• Experience in a luxury resort, hotel, or similar high-end environment is highly preferred
• Willing and able to work varied shifts, including weekends and holidays

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world‑class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences - combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [e-mail] We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.