Housekeeping Manager - Luxor

MGM Resorts; United States; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel/food & beverage/retail discounts

Free meals in employee dining room

Free parking

Health & income protection benefits

Professional development & volunteerOp

Job summary

MGM Resorts International in Las Vegas is seeking a Housekeeping Floor Manager to oversee and ensure the smooth operation of assigned housekeeping areas. You will supervise, train, and direct staff; conduct daily briefings; inspect rooms and public areas; and uphold departmental standards while coaching team members to deliver exceptional guest service.

Shift expectations include weekends/holidays, and you will partner with leadership to drive quality, safety, and guest satisfaction across the

Qualifications

• Minimum 2+ years of relevant housekeeping or hotel operations experience.
• Ability to supervise and train a diverse team across shifts.
• Knowledge of department policies and guest service standards.

Responsibilities

• Oversee and ensure smooth operation of assigned housekeeping areas.
• Supervise, train, direct, and assist all staff in the area.
• Distribute workload fairly and schedule daily briefings.
• Inspect guest rooms and public areas for cleanliness and safety.
• Coach staff on job responsibilities and guest service; address policy violations.

Skills

Supervising staff

Training staff

Quality assurance

Guest service

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

THE JOB:

It is the primary responsibility of the Housekeeping Floor Manager to oversee and ensure the smooth operation of assigned housekeeping areas. All duties are to be performed in accordance with departmental policies, practices, and procedures.

THE DAY-TO-DAY:

• Oversee and ensure the smooth operation of assigned area
• Supervise, train, direct, and assist all employees assigned to the area
• Distribute workload fairly and evenly to those assigned to the station
• Conduct daily briefing and schedule meetings with Guest Room Attendants and House Persons
• Ensure cleanliness of rooms, hallways, lockers, and lobbies that all work is done properly
• Perform daily written guest room inspections in accordance with department standards
• Perform frequent and consistent visual inspections of guest rooms and assigned public areas
• Monitor Guest Room Attendants and House Persons work productivity and communicate any area below departmental standards to the assigned Executive Assistant Housekeeper
• Counsel and discipline employees that violate department policies, practices, or procedures; provide regular feedback to Guest Room Attendants and House Persons on specific job responsibilities and guest service

THE IDEAL CANDIDATE:

• Must be a minimum of 18 years of age required
• High School Diploma or GED required
• Work varied shifts, to include weekends and holidays required
• 2+ Years of Prior Relevant Experience in related field required

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15827

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