Villa Concierge (Full-time)

Fairmont Hotels & Resorts; Wailea (HI); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Medical, Vision, Dental benefits

401(k)

Complimentary duty meal

Staff discount at Fairmont Kea Lani

Wellness offerings

Accor worldwide discounted rates

Academies learning programs

Career growth opportunities

CSR involvement

Job summary

Fairmont Kea Lani in Maui seeks a Villa Concierge who connects villa guests with the island's best beaches, dining, and cultural experiences. You will be an ambassador for exceptional service, with a passion to anticipate needs and ensure guests feel valued throughout their stay.

Strong communication, English proficiency, and hospitality know-how are essential. You will coordinate requests, assist with check-in/check-out when needed, maintain information, and build relationships with local

Qualifications

• Must be able to speak, read, write and understand English.
• Good communication skills, both verbal and written.
• Must be able to read and write to communicate effectively.
• Must be service oriented and able to liaise with all levels of authority.

Responsibilities

• Coordinate guest requests and maintain itineraries to high satisfaction.
• Assist with villa check-in/check-out in the Manager's absence.
• Maintain up-to-date information between guests, staff and partners daily.
• Develop relationships with Fairmont properties, Maui community and service providers.
• Manage time to complete tasks per shift requirements.

Skills

English language

Communication skills

Computer skills

Microsoft Word

Excel

Education

High School diploma

Hospitality/Tourism degree (asset)

Tools

Opera (Micros-Fidelio)

Job description

Company Description

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Job Description

As a Villa Concierge, you will be connecting our villa guests to the best their destination hast to offer – whether it’s beaches, restaurants or cultural experiences. You will be an ambassador for exceptional service with a passion to continually exceed expectations and anticipate guest needs to ensure our guests feel valued.

Hourly Rate: $29.38

What you will be doing:

• Coordinating all aspects of the guest requests, recording and tracking all pertinent communications, bookings and details of guest itineraries to the highest level of satisfaction at all times.
• In the absence of the Villa Manager, you will be responsible for assisting with the Villa guest check-in/check-out process, in house guest questions/requests, and reporting any guest feedback to the Manager on Duty.
• Maintaining communication of up to date, accurate information between guests, staff, management and our partners on a daily basis.
• Developing and maintaining contacts and professional working relationships with counter parts in other Fairmont properties, the Maui community and hospitality service providers in our area.
• Manage time efficiently to ensure completion of all tasks in accordance with shift requirements.
• Maintain a clean, healthy, and safety working area.
• Must be able to adhere to the State of Hawaii food handling safety standards.
• Actively participate in monthly departmental sales promotions.
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.
• Focus attention on guest needs, remaining calm and courteous at all times.
• Be knowledgeable of the island, activities, restaurants, our resort, venue menus and offerings in order to be our guests’ trusted guide.

Your experience and skills include:

• Must be able to speak, read, write and understand the English language.
• Requires good communication skills, both verbal and written.
• Must be able to read and write to facilitate the communication process.
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
• Must possess basic computational ability.
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions.
• Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera).
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.

Education

• High School diploma and/or vocational training
• A Degree in Hotel/Hospitality or Tourism is an asset.

Experience

• Minimum of one year experience in a fast paced Hotel environment involving multi-tasking, attention to detail, administrative duties and customer service.
• Previous experience in luxury hotel environment desirable.

Licenses or Certificates

• Les Clefs d’Or is an asset

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Visa Requirements:

Applicants must be legally eligible to work the United States

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS