Bell Clerk | Part-Time

Accor; Wailea-Makena (HI); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401(k)

Free staff meal

F&B discounts

Wellness offerings

Accor discounts

Learning programs

Career growth

CSR activities

Job summary

Fairmont Kea Lani on Maui seeks a Guest Services Associate to deliver exceptional service in a luxury, all-suite environment. You will coordinate arrivals, answer calls, and manage guest requests using Royal Service and resort software, while upholding the resort’s high standards of hospitality.

Requirements include a high school diploma (hotelship asset) and at least one year in a hotel setting. This on-site role offers comprehensive benefits and opportunities for growth within Accor’s global

Qualifications

• High School diploma and/or vocational training.
• A Degree in Hotel/Hospitality or Tourism is an asset.

Responsibilities

• Coordinate the activities of the Arrival Team.
• Answer all incoming calls and transfer callers to extensions.
• Communicate guest requests via resort software.
• Maintain the Royal Service software system.
• Ensure requests are followed up per standards.
• Assist Front Office with administrative duties as required.
• Maintain station readiness and equipment.

Skills

Guest services

Phone etiquette

Team coordination

Problem solving

Education

High school diploma or vocational training

Hotel/Hospitality or Tourism degree (asset)

Tools

Royal Service software

Job description

Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Job Description

Hourly Rate: $26.97

Responsible for providing service within Fairmont & Leading Quality Assurance (LQA) standards. Areas of responsibility will include, but are not limited to the Guest Services Department and the following:

• Coordinate the activities of the Arrival Team
• Answer all incoming calls and accurately transfer callers to the appropriate extensions according to the resort’s standards
• Communicate internal and external guest requests via applicable resort software
• Maintain and monitor the Royal Service software system
• Ensure all requests logged in the Royal Service software are followed up according to the hotel’s standards
• Maintain accurate records of all internal and external guest requests and follow-up with the necessary department and/or guests in the pre-determined time frame.
• Assist Front Office with administrative duties as required
• Check work stations for necessary equipment and set up and replenish as needed.
• Assist in providing parking options
• Check service stations for necessary equipment and set up: water, lei, towels, etc. as needed
• Maintaining communication of up to date, accurate information between guests, staff, management and our partners on a daily basis
• Able to share information about the resort and activities, island activities, restaurants, and other information as it pertains to guests
• Actively participate in monthly departmental sales promotions
• Organize time so all work is completed according to shift demand
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
• Focus attention on guest needs, remaining calm and courteous at all times
• Be knowledgeable of the island, our resort and resort offerings in order to be our guests’ trusted guide
• Promote and enforce health and safety awareness as well as have a complete understanding of the emergency procedures
• Follow hotel and departmental policies, procedures and service standards
• Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings
• Actively participate and promote the Fairmont Kea Lani, Maui’s environmental program and department specific initiatives in working towards sustainable operations
• Check with manager before leaving shift. Bring any concerns to the attention of the Manager On Duty

Schedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.

Qualifications

Education

• High School diploma and/or vocational training
• A Degree in Hotel/Hospitality or Tourism is an asset.

Experience

• Minimum of one year experience in the Hotel Industry, preferably in a high guest contact role

Licenses or Certificates

• Must have and be able to maintain a valid Driver’s License and clean Driver’s Abstract.

Grooming: All colleagues must maintain a neat, clean and well-groomed appearance per Fairmont standards.

Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? You can discover a world where life pulses with passion!

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you.With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart!#fairmontcareers #alwayskealani