Poolside | Attendant - Full-Time

Accor; Wailea-Makena (HI); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, Vision and Dental

401(k) with matching

Paid vacation and holidays

Accor discounts

Learning programs

Employee activities

Job summary

Fairmont Kea Lani, Maui, is seeking a Pool Attendant to deliver exceptional pool services and create memorable experiences for guests on Maui's south shore in Wailea. You will help guests with seating, maintain pool area cleanliness, enforce safety rules, and participate in departmental promotions.

We offer a comprehensive benefits package, including medical, vision, dental, a 401(k) plan with matching, paid time off, discounts across Accor properties, and training through our Academies.

Qualifications

• High School diploma or equivalent.
• Minimum 1 year of customer service experience.
• Previous luxury hotel experience desirable.

Responsibilities

• Provide pool services to guests in a courteous and efficient manner.
• Assist guests with seating at pool and surrounding areas.
• Maintain cleanliness of pool areas and equipment.
• Enforce pool safety rules and health standards.
• Support monthly departmental sales promotions.

Skills

English fluency

Customer service

Multitasking

Attention to detail

Independent work

Education

High School diploma

Job description

Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

HOURLY WAGE: $23.04

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• Flexible spending account (FSA)
• 401(k) retirement savings plan and matching program
• Paid Vacation, holidays, personal and sick days
• Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Employee Activities

Job Description

POSITION PURPOSE

Your warm and engaging service is a hallmark of the exceptional resort experience we provide for guests of all ages. As a Pool Attendant, you will provide exceptional pool services to our Guests and help create memorable experiences.

ESSENTIAL FUNCTIONS

Responsible for providing pool services within Fairmont & Leading Quality Assurance (LQA) standards. Areas of responsibility will include, but are not limited to Beach or Pool venues. Additional responsibilities are as follows:

• Respond to all interactions in an efficient, courteous and professional manner
• Assist guests with seating arrangements for their preferred location at the pool and surrounding areas
• Ensure that overall cleanliness and maintenance of our pools, pool decks and lawns exceeds expectations by picking up debris and ensuring receptacles are regularly maintained.
• Ensure all pool chairs not in use are straight with seat backs down
• Assist guests with proper towel registration
• Ensure that all pool safety rules are strictly enforced
• Ensure that non-guests are not using guest facilities
• Monitor slide to ensure all rules are followed
• Adhere to the State of Hawaii & ECOSURE food handling safety standards
• Actively participate in monthly departmental sales promotions
• Organize time so all side work is completed according to shift demand
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
• Focus attention on guest needs, remaining calm and courteous at all times
• Promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures
• Follow hotel and departmental policies, procedures and service standards
• Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings
• Actively participate and promote the Fairmont Kea Lani, Maui’s environmental program and department specific initiatives in working towards sustainable operations
• Check with manager before leaving shift. Bring any concerns to the attention of the Manager On Duty

Other

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Colleagues with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, colleagues may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all colleagues are required to fully comply with Fairmont rules and regulations for the safe and effective operation of the hotel’s facilities. Colleagues who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Additional duties as necessary and assigned.

SUPERVISION RECEIVED

Indirect: Director of Food & Beverage

SUPERVISION EXERCISED

Direct: N/A

Indirect: N/A

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the English language.
• Requires good communication skills, both verbal and written.
• Must be able to read and write to facilitate the communication process.
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
• Must possess basic computational ability.
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.
• Maintain a professional working environment and attitude.
• Must be able to work with minimal supervision.

Physical Demands

Frequency Key: Rare: up to 1 hour, Occasional: 1-3 hours, Frequent: 3-6 hours, Constant: 6-8 hours.

Physical Activity Frequency

Standing Constant

Crouching/Bending/Stooping/Kneeling Occasional

Reaching Occasional

Lifting/Carrying (75 lbs.) Occasional

Pushing/Pulling (100 lbs.) Occasional

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Must have manual dexterity to be able to operate all necessary equipment

Most work tasks are performed outdoors where conditions will vary throughout the year.

Qualifications

QUALIFICATION STANDARDS

Education

• High School diploma (or equivalent) and/or vocational training

Experience

• 1 year experience in customer service
• Previous experience in luxury hotel environment desirable involving multi-tasking, attention to detail, and customer service.

Licenses or Certificates

• TB Clearance
• CPR and First Aid Certification
• Water Safety Certification is an asset

Grooming

All associates must maintain a neat, clean and well-groomed appearance per Fairmont standards.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

You can discover a world where life pulses with passion!

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you.With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart!