Vietnamese-Speaking Front Desk Lead - Salon Guest Exp

Salermo Hrs; Chino Hills (CA); On-site; USD 30,000 - 36,000; Part time

Job summary

Responsibilities include coaching staff, managing shifts, and resolving routine guest concerns, with escalation to ownership for significant issues. The role requires organization and the ability to adapt to a fast pace.

Qualifications

• Conversational Vietnamese is required for day‑to‑day salon communication.
• Experience leading a guest‑facing team or front desk operations in beauty/hospitality.
• Ability to coach staff, manage guest concerns, and oversee busy appointment flow.
• Solid scheduling skills and familiarity with POS systems.
• Active California nail tech license is preferred, but not required.

Responsibilities

• Lead front desk shifts, coordinate appointment flow and technician availability.
• Set standards for guest welcome, check‑in/out, bookings, payments, and retail questions.
• Coach front desk staff, ensure coverage, and manage opening/closing tasks.
• Resolve routine guest concerns; escalate significant matters to ownership.
• Use Vietnamese as needed to communicate with Vietnamese‑speaking guests and team.
• Keep front desk organized and share updates with ownership.

Skills

Front desk management

Guest experience

Team coaching

Scheduling

POS systems

Education

Cosmetology license (preferred)

Tools

Point-of-Sale (POS) systems

Job description

Responsibilities include coaching staff, managing shifts, and resolving routine guest concerns, with escalation to ownership for significant issues. The role requires organization and the ability to adapt to a fast pace.