Salon Front Desk Lead — Guest Experience Champion

Mia Salonspa; Rancho Cucamonga (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Mia Salonspa in Rancho Cucamonga, CA invites a motivated Front Desk Supervisor to join our luxury salon team. You will lead the front desk, oversee bookings, mentor staff, and ensure a welcoming, high-service environment for clients. This is a fast-paced, customer-focused role at our established salon.

We value strong leadership, excellent communication, and a passion for beauty. Weekend and holiday availability is required to meet client needs and promotional activities.

Qualifications

• Proven experience in a salon front desk role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in scheduling software and POS systems.
• Ability to multitask in a fast-paced environment.
• Customer-oriented mindset with a passion for the beauty industry.
• High school diploma or equivalent; additional certifications are a plus.
• Flexibility to work weekends and holidays as needed.

Responsibilities

• Oversee daily front desk operations, ensuring exceptional customer service.
• Manage appointment bookings and staff schedules efficiently.
• Train and mentor front desk staff to enhance service quality.
• Handle customer inquiries and resolve issues promptly.
• Maintain a clean and inviting front desk area as well as salon.
• Assist in managing inventory and supplies for the salon.
• Collaborate with salon management to implement promotional activities.
• Ensure compliance with salon policies and procedures.

Skills

Leadership

Team management

Communication

Interpersonal skills

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

Scheduling software

POS systems

Job description

Mia Salonspa in Rancho Cucamonga, CA invites a motivated Front Desk Supervisor to join our luxury salon team. You will lead the front desk, oversee bookings, mentor staff, and ensure a welcoming, high-service environment for clients. This is a fast-paced, customer-focused role at our established salon.

We value strong leadership, excellent communication, and a passion for beauty. Weekend and holiday availability is required to meet client needs and promotional activities.