Guest Experience Lead — Part-Time Front Desk

AvaHR; Chino Hills (CA); On-site; USD 30,000 - 36,000; Part time

Job summary

PamperMe Nail Lounge in Chino Hills, CA is seeking a friendly Front Desk Lead to support guest experience and salon operations on a part-time basis. You will manage check-in/out, scheduling, payments, and daily front desk tasks.

The role emphasizes excellent customer service, clear communication, and the ability to juggle multiple guests while maintaining a welcoming atmosphere. Prior lead experience is a plus.

Qualifications

• Experience in customer service or front desk roles.
• Strong communication and organizational skills.
• Ability to use scheduling and POS systems.
• Lead or supervisory experience preferred.

Responsibilities

• Welcome guests, manage check-in and check-out, and answer phone and appointment inquiries.
• Coordinate bookings and appointment flow while keeping guests and technicians informed.
• Process payments accurately and assist guests with service and retail questions.
• Support opening and closing procedures and keep the front desk organized.
• Serve as onsite point person for team communication and escalations to ownership when needed.
• Help maintain a welcoming, clean, and professional salon environment.

Skills

Customer service

Front desk experience

Hospitality

Retail

Salon experience

Communication

Organization

POS systems

Lead experience

Tools

Appointment scheduling software

Point-of-sale systems

Job description

PamperMe Nail Lounge in Chino Hills, CA is seeking a friendly Front Desk Lead to support guest experience and salon operations on a part-time basis. You will manage check-in/out, scheduling, payments, and daily front desk tasks.

The role emphasizes excellent customer service, clear communication, and the ability to juggle multiple guests while maintaining a welcoming atmosphere. Prior lead experience is a plus.