Video Teller Specialist — Engaging Member Services

ProFed Credit Union; Fort Wayne (IN); On-site; USD 22,000 - 28,000; Full time

Job summary

ProFed Credit Union in Fort Wayne, IN seeks a Video Teller to process transactions and deliver member service through interactive video channels. The role requires a friendly on-camera presence, problem-solving for VTM operations, and timely escalation of technical issues.

Candidates should be comfortable troubleshooting computer programs, handling multiple tasks, and staying organized while representing the credit union in video interactions with members.

Qualifications

• Experience with credit union services and products.
• Ability to adapt to new technology and troubleshoot.
• Professional communication via video technology.

Responsibilities

• Execute member transactions and provide information accurately and courteously.
• Promote credit union products and services.
• Maintain neat and organized work area.
• Attend required staff meetings and training sessions.
• Grow responsibilities as skills increase.
• Perform additional duties as assigned.

Skills

Customer service

Video banking

Troubleshooting

Multi-tasking

Attention to detail

Tools

Video banking software

Computer programs

Job description

ProFed Credit Union in Fort Wayne, IN seeks a Video Teller to process transactions and deliver member service through interactive video channels. The role requires a friendly on-camera presence, problem-solving for VTM operations, and timely escalation of technical issues.

Candidates should be comfortable troubleshooting computer programs, handling multiple tasks, and staying organized while representing the credit union in video interactions with members.