VTM Representative

ProFed Credit Union; Fort Wayne (IN); On-site; USD 22,000 - 28,000; Full time

Job summary

ProFed Credit Union in Fort Wayne, IN seeks a Video Teller to process transactions and deliver member service through interactive video channels. The role requires a friendly on-camera presence, problem-solving for VTM operations, and timely escalation of technical issues.

Candidates should be comfortable troubleshooting computer programs, handling multiple tasks, and staying organized while representing the credit union in video interactions with members.

Qualifications

• Experience with credit union services and products.
• Ability to adapt to new technology and troubleshoot.
• Professional communication via video technology.

Responsibilities

• Execute member transactions and provide information accurately and courteously.
• Promote credit union products and services.
• Maintain neat and organized work area.
• Attend required staff meetings and training sessions.
• Grow responsibilities as skills increase.
• Perform additional duties as assigned.

Skills

Customer service

Video banking

Troubleshooting

Multi-tasking

Attention to detail

Tools

Video banking software

Computer programs

Job description

Description

Shift Hours: 7:15 AM - 4:00 PM Monday through Friday with Saturday Rotations of 8:00 AM - 12:00 PM

POSITION SUMMARY

Primarily responsible for processing VTM transactions and providing member service through an interactive process utilizing video technology. Must be able to project an inviting, friendly, and engaging demeanor on camera. Ensure effective VTM operations by trouble-shooting machine issues and submitting service requests as needed.

QUALIFICATIONS

Requires an efficient and well-organized individual with in-depth experience and diversified knowledge of credit union services and products. Must easily embrace new technology and possess troubleshooting and analytical skills. Must display sound judgment and professionalism while communicating via video technology. Ability to multi-task while maintaining attention to detail and accuracy while operating multiple computer programs.

PHYSICAL REQUIREMENTS

Clear and effective communication abilities required. Must be able to view a terminal screen and operate a computer keyboard. Must be able to sit and stand for prolonged periods.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Execute member transactions and provide general information in an accurate, efficient, and courteous manner
• Actively promote credit union products and services
• Maintain neat and organized work area
• Attend all required staff meetings and training sessions
• Expanded responsibilities as skills sharpen and experience grows
• Additional duties as assigned

ProFed is an EEO employer – M/F/Vets/Disabled