Video Teller Specialist — Engaging Member Service

ProFed Federal Credit Union; Fort Wayne (IN); On-site; USD 32,000 - 40,000; Full time

Job summary

ProFed Federal Credit Union in Fort Wayne, IN, seeks a Video Teller to process member transactions and deliver friendly service via video technology. You will troubleshoot and resolve basic VTM issues, while promoting credit union products and maintaining accuracy in a fast-paced environment.

The role requires strong organization, problem-solving skills, and comfort with new technology. On-site schedule includes weekday hours with Saturday rotations, and opportunities for training and growth

Qualifications

• Requires an efficient and well-organized individual with in-depth experience and diversified knowledge of credit union services and products.
• Must easily embrace new technology and possess troubleshooting and analytical skills.
• Must display sound judgment and professionalism while communicating via video technology.
• Ability to multi-task while maintaining attention to detail and accuracy while operating multiple computer programs.

Responsibilities

• Execute member transactions and provide general information in an accurate, efficient, and courteous manner
• Actively promote credit union products and services
• Maintain neat and organized work area
• Attend all required staff meetings and training sessions
• Expanded responsibilities as skills sharpen and experience grows
• Additional duties as assigned

Job description

ProFed Federal Credit Union in Fort Wayne, IN, seeks a Video Teller to process member transactions and deliver friendly service via video technology. You will troubleshoot and resolve basic VTM issues, while promoting credit union products and maintaining accuracy in a fast-paced environment.

The role requires strong organization, problem-solving skills, and comfort with new technology. On-site schedule includes weekday hours with Saturday rotations, and opportunities for training and growth