VTM Representative

ProFed Federal Credit Union; Fort Wayne (IN); On-site; USD 32,000 - 40,000; Full time

Job summary

ProFed Federal Credit Union in Fort Wayne, IN, seeks a Video Teller to process member transactions and deliver friendly service via video technology. You will troubleshoot and resolve basic VTM issues, while promoting credit union products and maintaining accuracy in a fast-paced environment.

The role requires strong organization, problem-solving skills, and comfort with new technology. On-site schedule includes weekday hours with Saturday rotations, and opportunities for training and growth

Qualifications

• Requires an efficient and well-organized individual with in-depth experience and diversified knowledge of credit union services and products.
• Must easily embrace new technology and possess troubleshooting and analytical skills.
• Must display sound judgment and professionalism while communicating via video technology.
• Ability to multi-task while maintaining attention to detail and accuracy while operating multiple computer programs.

Responsibilities

• Execute member transactions and provide general information in an accurate, efficient, and courteous manner
• Actively promote credit union products and services
• Maintain neat and organized work area
• Attend all required staff meetings and training sessions
• Expanded responsibilities as skills sharpen and experience grows
• Additional duties as assigned

Job description

Description

Shift Hours: 7:15 AM - 4:00 PM Monday through Friday with Saturday Rotations of 8:00 AM - 12:00 PM

POSITION SUMMARY

Primarily responsible for processing VTM transactions and providing member service through an interactive process utilizing video technology. Must be able to project an inviting, friendly, and engaging demeanor on camera. Ensure effective VTM operations by trouble-shooting machine issues and submitting service requests as needed.

QUALIFICATIONS

Requires an efficient and well-organized individual with in-depth experience and diversified knowledge of credit union services and products. Must easily embrace new technology and possess troubleshooting and analytical skills. Must display sound judgment and professionalism while communicating via video technology. Ability to multi-task while maintaining attention to detail and accuracy while operating multiple computer programs.

PHYSICAL REQUIREMENTS

Clear and effective communication abilities required. Must be able to view a terminal screen and operate a computer keyboard. Must be able to sit and stand for prolonged periods.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Execute member transactions and provide general information in an accurate, efficient, and courteous manner
• Actively promote credit union products and services
• Maintain neat and organized work area
• Attend all required staff meetings and training sessions
• Expanded responsibilities as skills sharpen and experience grows
• Additional duties as assigned

ProFed is an EEO employer – M/F/Vets/Disabled