Online Banking Support Specialist

Profed-Federal-Credit-Union; Fort Wayne (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

ProFed-Federal-Credit-Union is seeking a responsive member services representative in Fort Wayne, Indiana. The role focuses on handling incoming calls, providing Online Banking and mobile app support, and guiding members through login and browser settings.

Strong technical aptitude and customer service focus are essential. You will conduct member research, assist with special projects, and support secure chat communications to ensure accurate, timely resolutions.

Qualifications

• Experience with credit union products and services.
• Comfortable with new technologies and mobile apps.
• Strong troubleshooting and analytical abilities.
• Ability to multi-task and document work precisely.

Responsibilities

• Accommodate all incoming telephone inquiries and requests
• Online Banking, Bill Pay, Mobile and Tablet App support: troubleshoot and guide users
• Member support through Secure Chat
• Member account research, consultation, and investigation
• Coordination of special projects and tasks
• Document scanning and verification
• Review various reports
• Additional duties as assigned

Skills

Efficient and well organized

Experience with credit union services

Troubleshooting skills

Analytical skills

Multi-tasking

Documentation accuracy

Mathematical computation

Job description

ProFed-Federal-Credit-Union is seeking a responsive member services representative in Fort Wayne, Indiana. The role focuses on handling incoming calls, providing Online Banking and mobile app support, and guiding members through login and browser settings.

Strong technical aptitude and customer service focus are essential. You will conduct member research, assist with special projects, and support secure chat communications to ensure accurate, timely resolutions.