Video Teller & Member Experience Specialist

ProFed Credit Union; Fort Wayne (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

ProFed Credit Union is seeking a personable VTM Specialist to process member transactions and provide service through video technology. You should project an inviting, friendly on-camera presence and be able to troubleshoot issues to keep VTM operations running smoothly.

Shift hours are 10:30 AM–7:30 PM, Monday through Friday, with Saturday rotations from 8:00 AM–12:00 PM. Duties include executing member transactions, actively promoting credit union products and services, maintaining a neat

Qualifications

• Requires an efficient and well-organized individual with in-depth experience and diversified knowledge of credit union services and products.
• Must easily embrace new technology and possess troubleshooting and analytical skills.
• Must display sound judgment and professionalism while communicating via video technology.

Responsibilities

• Execute member transactions and provide general information in an accurate, efficient, and courteous manner.
• Actively promote credit union products and services
• Maintain neat and organized work area
• Attend all required staff meetings and training sessions
• Expanded responsibilities as skills sharpen and experience grows
• Additional duties as assigned

Job description

ProFed Credit Union is seeking a personable VTM Specialist to process member transactions and provide service through video technology. You should project an inviting, friendly on-camera presence and be able to troubleshoot issues to keep VTM operations running smoothly.

Shift hours are 10:30 AM–7:30 PM, Monday through Friday, with Saturday rotations from 8:00 AM–12:00 PM. Duties include executing member transactions, actively promoting credit union products and services, maintaining a neat