ITM Banking & Member Services Specialist

Kaizen Lab Inc.; Michigan; On-site; USD 30,000 - 45,000; Full time

Job summary

Kaizen Lab Inc. is looking for an ITM Representative located in Michigan to provide exceptional member service via Interactive Teller Machines (ITM). Your key responsibilities include processing financial transactions, assisting members with their needs, and promoting products and services effectively.

The ideal candidate will have 1-3 years of relevant experience and strong communication skills. This position involves working in a credit union environment, so a professional appearance and customer-centric mindset are essential.

Qualifications

• 1-3 years of experience in similar or related roles.
• Excellent verbal communication skills.
• Ability to maintain a professional appearance.

Responsibilities

• Process member financial transactions efficiently.
• Provide clear information and help identify member needs.
• Stay updated on ITM technology and troubleshoot basic issues.
• Achieve individual performance goals.

Skills

Customer service

Communication

Problem-solving

Technology proficiency

Education

High school education or GED

Job description

Kaizen Lab Inc. is looking for an ITM Representative located in Michigan to provide exceptional member service via Interactive Teller Machines (ITM). Your key responsibilities include processing financial transactions, assisting members with their needs, and promoting products and services effectively.

The ideal candidate will have 1-3 years of relevant experience and strong communication skills. This position involves working in a credit union environment, so a professional appearance and customer-centric mindset are essential.