AV/VTC & Telecommunications Support Specialist

C3EL; Illinois; On-site; USD 55,000 - 90,000; Full time

Job summary

C3EL is seeking an AV/VTC & Telecommunications Support Specialist to support mission-critical operations at Scott Air Force Base in Illinois. The role demands hands-on expertise with AV/VTC, telecommunications, and conference-room systems, ensuring uninterrupted voice, video, and data services for DoD activities.

The candidate will manage and maintain VTC equipment, coordinate with DoD network teams, and support events, meetings, and trainings on-site.

Qualifications

• Experience supporting AV/VTC, telecommunications, voice/video/data systems, conference rooms, or unified communications.
• Hands-on experience with troubleshooting, testing, cabling, connectivity, and event support.
• Experience documenting incidents and corrective actions in a trouble-ticket system.
• Ability to meet applicable DISA personnel security and network-access requirements.

Responsibilities

• Provide on-site telecommunications, AV/VTC, conference-room, event, voice/video/data, and cabling support.
• Manage and maintain existing VTC systems and Multi-point Control Unit capabilities.
• Set up, test, facilitate, and restore rooms/equipment for meetings, trainings, conferences, and town halls.
• Maintain conference-room functionality, including PC hardware/software, AV control systems, microphones, telephones, room reconfiguration, and network connectivity.
• Perform testing, diagnostics, troubleshooting, and post-maintenance validation for VTC and conference-room systems.
• Provide technical support for chat, voice, video, virtual meetings, screen sharing, document collaboration, and storage.
• Open and manage incidents involving interrupted/degraded voice and video services, feature changes, service changes, and device moves.
• Coordinate with DOD Network Administrators on voice, video, and data traffic over the DODNet.
• Maintain, troubleshoot, install, remove, and document telecommunications/voice/video/data/paging cabling; perform cable toning, continuity testing, and wiring-closet/switch-room cross-connects.
• Maintain scheduling calendars and coordinate future AV/VTC events with Government customers and external sites.

Skills

AV/VTC support

Troubleshooting

Documentation in ticketing system

DISA security requirements

Education

High school diploma

Job description

AV/VTC & Telecommunications Support Specialist

CONTINGENT UPON CONTRACT AWARD

Overview:

Job Title: AV/VTC & Telecommunications Support Specialist

Security Clearance: Secret (or higher)

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.

Description:

C3EL is seeking an AV/VTC & Telecommunications Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site telecommunications, AV/VTC, conference-room, event, voice/video/data, and cabling support.

Primary Responsibilities:

• Provide telephone, communications, AV, VTC, and mobile-device support required to sustain DOD operations.
• Manage and maintain existing VTC systems and Multi-point Control Unit capabilities.
• Set up, test, facilitate, and restore rooms/equipment for GVS, VTC, Microsoft Teams meetings, training classes, conferences, town halls, and other events.
• Maintain conference-room functionality, including PC hardware/software, AV control systems, microphones, telephones, room reconfiguration, and network connectivity.
• Perform testing, diagnostics, troubleshooting, and post-maintenance validation for VTC and conference-room systems.
• Provide technical support for chat, voice, video, virtual meetings, screen sharing, document collaboration, and storage.
• Open and manage incidents involving interrupted/degraded voice and video services, feature changes, service changes, and device moves.
• Coordinate with DOD Network Administrators on voice, video, and data traffic over the DODNet.
• Maintain, troubleshoot, install, remove, and document telecommunications/voice/video/data/paging cabling; perform cable toning, continuity testing, and wiring-closet/switch-room cross-connects.
• Maintain scheduling calendars and coordinate future AV/VTC events with Government customers and external sites.

Required Qualifications:

• Experience supporting AV/VTC, telecommunications, voice/video/data systems, conference rooms, or unified communications.
• Hands-on experience with troubleshooting, testing, cabling, connectivity, and event support.
• Experience documenting incidents and corrective actions in a trouble-ticket system.
• Ability to meet applicable DISA personnel security and network-access requirements.

Preferred Qualifications:

• DoD AV/VTC or command-level meeting/event support experience.
• Microsoft Teams, GVS, Cisco VTC, Crestron, or comparable conference-room technology experience.
• Experience with structured copper cabling, cable testing/toning, cross-connects, and wire-plant documentation.
• AVIXA, manufacturer, or DoD-approved cybersecurity certifications relevant to assigned duties.

Education / Experience:

• High school diploma and at least 2 years of relevant experience.

As set forth in C3EL’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.