Video Monitoring Specialist - Swift Response Operator

Becklar, LLC; Rexburg (ID); Hybrid; USD 18,000 - 22,000; Part time

Benefits offered by this job

Free mental health assistance

401(k) with company match

Tuition reimbursement

Job summary

Becklar, LLC is seeking a Video Monitoring Specialist for Rexburg, Idaho. This in-office role focuses on rapidly processing video alarms, delivering detailed ticket updates, and mastering supporting software to handle multiple tasks daily.

Ideal candidates have at least 1 year of customer service experience, strong attention to detail, and fluency in English. A minimum of 16 working hours per week is required, with growth opportunities and a supportive team culture.

Qualifications

• 1+ year of customer service experience strongly preferred.
• Must be able to type, write, and speak English.
• Preferred experience: 1 year of phone customer service.
• 1 year of security experience is not stated but not required.

Responsibilities

• Process video alarm signals quickly, accurately and professionally.
• Provide a high level of detail through the ticketing process.
• Learn and use new software to complete multiple tasks.

Skills

Customer service

Attention to detail

English proficiency

Technical aptitude

Phone experience

Job description

Becklar, LLC is seeking a Video Monitoring Specialist for Rexburg, Idaho. This in-office role focuses on rapidly processing video alarms, delivering detailed ticket updates, and mastering supporting software to handle multiple tasks daily.

Ideal candidates have at least 1 year of customer service experience, strong attention to detail, and fluency in English. A minimum of 16 working hours per week is required, with growth opportunities and a supportive team culture.