Security Operations Pro: Real-Time Video Monitoring

Becklar, LLC; Ogden (UT); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

401(k) with company match

Paid time off

Job summary

Becklar, LLC is seeking a Security Operations Specialist in Ogden, UT to protect customers through proactive video monitoring and real-time response. You will identify threats, intervene via audio talk-downs and access controls, and escalate incidents to law enforcement when required, while documenting events with accuracy and clear communication.

The role demands strong judgment, attention to detail, and the ability to handle high activity levels under established procedures.

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months call-center or video monitoring experience preferred.
• Demonstrated ability to make sound decisions under pressure.
• Strong written and verbal communication skills.
• Excellent customer service mindset.
• Ability to multitask effectively in a fast-paced environment.
• Strong attention to detail and situational awareness.
• Intermediate computer proficiency.
• Ability to learn and master multiple monitoring platforms.
• Must maintain a consistent and predictable schedule.
• Must be available to work weekends, holidays, and shifts as needed.

Responsibilities

• Monitor live and recorded video feeds to identify criminal, suspicious, safety, and operational events.
• Proactively intervene through audio talk-downs, access control systems, and established response procedures.
• Process alarms accurately and efficiently while meeting service level expectations.
• Assess risk and determine appropriate escalation actions based on account procedures and observed activity.
• Communicate clearly and professionally with customers, dealers, guards, law enforcement, and emergency responders.
• Manage multiple events simultaneously while maintaining attention to detail and quality standards.
• Document incidents thoroughly and accurately.
• Maintain strong situational awareness during periods of high activity.
• Demonstrate expert knowledge of HARP procedures, customer expectations, and monitoring platforms.
• Contribute to continuous improvement efforts and best practice development.

Skills

Decision making under pressure

Written and verbal communication

Customer service mindset

Multitasking in fast-paced environment

Attention to detail

Computer proficiency

Call-center or video monitoring exp

Education

High School Diploma or equivalent

Tools

Monitoring platforms

Job description

Becklar, LLC is seeking a Security Operations Specialist in Ogden, UT to protect customers through proactive video monitoring and real-time response. You will identify threats, intervene via audio talk-downs and access controls, and escalate incidents to law enforcement when required, while documenting events with accuracy and clear communication.

The role demands strong judgment, attention to detail, and the ability to handle high activity levels under established procedures.