Video Field Support Specialist 1

Itezz, Inc.; Columbia (MD); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

SEP IRA 10% match

Healthcare plans

Job summary

Itezz Inc. provides Tier 2 and 3 on-site and remote support for workstations, servers, printers, and conferencing gear. The role includes site surveys, documenting configurations, and developing installation schedules to meet federal requirements.

Qualified candidates must hold TS/SCI with agency polygraph, with a high school diploma or GED plus 4 years of experience (or an associate’s degree with 2 years). U.S. citizenship is required.

Qualifications

• Must have TS/SCI with Agency Appropriate Polygraph.
• High school/GED with 4+ years of experience or an Associate’s degree with 2+ years of experience.
• DoD 8570 IAT Level1 Certification is required.

Responsibilities

• Install, operate, maintain, repair and modify end-user devices (PCs, printers, phones, monitors, etc.).
• Perform maintenance and technical support on devices and subsystems at customer sites.
• Troubleshoot hardware and software issues and ensure customer satisfaction.

Skills

VTC devices

Remote support

End-user devices

Customer service

Time management

Education

High school diploma or GED + 4 years experience

Associate’s degree + 2 years experience

Tools

Active Directory

VTC equipment & cables

Schematics reading

Job description

Founded on a commitment to service, Itezz Inc. is a Service-Disabled Veteran-Owned, SBA 8(a) certified small business dedicated to delivering innovative and reliable information technology solutions across the federal government. Rooted in the values of integrity, excellence, and patriotism, the company was built by those who have served — and that spirit of dedication carries into every project and client relationship. Itezz Inc. partners with federal agencies to solve complex technology challenges, drive digital transformation, and ensure mission-critical systems perform at the highest levels. When the mission demands excellence, Itezz Inc. delivers.

Description

The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.

Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with customer appropriate polygraph).

Capabilities

• Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
• Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.
• Troubleshooting and solving technical issues related to end user equipment hardware and software
• Ensuring customer satisfaction is achieved.

Required Qualifications

• TS/SCI with Agency Appropriate Polygraph
• High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience.
• DoD 8570 IAT Level1 Certification

Required Technical Skills

• Highly skilled in installing, repairing and troubleshooting VTC devices and systems
• Demonstrated ability to read and understand technical manuals and schematics
• Able to manage time and priorities effectively
• Able to work efficiently with minimal supervision
• Proficient in working with end-users remotely
• Familiar with Active Directory security and policies
• Excellent analytical and problem solving skills
• Outstanding communication skills to relate with team members and support workers

Salary Range

$50,000.00 - $60,000.00 (Annually)

Annual Compensation Figures listed for this position serve as a general guideline and are not a guarantee of compensation. Compensation will vary dependent upon factors including but not limited to: Government contract rates; annual hours worked; education; relevant prior work experience, knowledge, skills, and competencies; certifications, and geographic location.

Benefits Package

Itezz Inc. believes in generously supporting employees as they prepare for retirement. The company automatically contributes an additional 10% of each employee's gross compensation to the company SEP IRA plan, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.

Full-time employees have the option to participate in a variety of voluntary benefit plans including

• A Choice of CareFirst BlueChoice Medical Plans, some with Health Savings Account (HSA)
• CareFirst Preferred Dental
• CareFirst BlueVision

Itezz Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Affirmative Action Statement

Itezz Inc. is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.

Accommodations

Itezz Inc. is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact us at [e-mail] . We are happy to provide reasonable accommodation to ensure equal access to all candidates.