System Administrator

Itezz; Annapolis (MD); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

SEP IRA contribution

Health insurance

Dental & Vision

Job summary

Itezz Inc. seeks a System Administrator (SA) Level 1 to provide Tier 1/2 support for DoD IT systems in Annapolis Junction, MD. The role requires TS/SCI with polygraph and strong problem-solving skills.

Responsibilities include daily operations, troubleshooting, ticketing, hardware/software maintenance, and knowledge-base contribution, with emphasis on secure, reliable service for mission-critical systems. Typical candidates have 5 years SA experience, a technical bachelor's degree or equivalent,

Qualifications

• TS/SCI with Agency Appropriate Polygraph.
• 5 years of SA experience in programs/contracts of similar scope.
• Bachelor's degree in a technical discipline from an accredited college or university.
• Five (5) years of additional SA experience may be substituted for a Bachelor's degree.
• DoD 8570 IAT level 1 (CompTIA Network+, CompTIA A+)

Responsibilities

• Respond to user inquiries via phone, email, chat, or ticketing systems.
• Log and track support requests using help desk ticketing system.
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
• Provide step-by-step guidance to users for troubleshooting common problems.
• Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system.
• Install, configure, and update software on user devices.
• Assist with password resets, account lockouts, and access issues.
• Support basic printer, scanner, and peripheral troubleshooting.
• Help maintain inventory of IT assets (e.g., laptops, monitors, or accessories).
• Document and report solutions and procedures for recurring issues for leadership review.
• Maintain and report accurate records/tickets of support interactions and solutions.
• Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions.
• Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken.
• Maintain a professional and empathetic tone when dealing with users and co-workers.
• Communicate technical information clearly to non-technical users.
• Document andprovide updates on ticket status and possible solutions.
• Actively participate in team environment assisting co-workers when needed.
• Ensure adherence to all IT and departmental policies and procedures.
• Report potential security incidents or breaches to appropriate teams or team leaders.
• This position is mission essential, may include work on holidays when required

Skills

Help desk

Ticketing systems

UNIX

Windows OS

Troubleshooting

Communication

Team collaboration

Education

Bachelor's degree in a technical discipline

DoD 8570 IAT Level 1 (A+/Network+)

Tools

UNIX OS

Windows OS

Ticketing system

Job description

• Annapolis Junction, MD

Founded on a commitment to service, Itezz Inc. is a Service-Disabled Veteran-Owned, SBA 8(a) certified small business dedicated to delivering innovative and reliable information technology solutions across the federal government. Rooted in the values of integrity, excellence, and patriotism, the company was built by those who have served — and that spirit of dedication carries into every project and client relationship. Itezz Inc. partners with federal agencies to solve complex technology challenges, drive digital transformation, and ensure mission-critical systems perform at the highest levels. When the mission demands excellence, Itezz Inc. delivers.

Shift: Friday - Monday. 6am - 4pm

Description: The System Administrator (SA) Skill Level 1 provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures networkcomponents along with implementing operating systems enhancements to improve reliability and performance.

Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with customer appropriate polygraph).

Capabilities:

• Respond to user inquiries via phone, email, chat, or ticketing systems
• Log and track support requests using help desk ticketing system
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity
• Provide step-by-step guidance to users for troubleshooting common problems
• Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system
• Install, configure, and update software on user devices
• Assist with password resets, account lockouts, and access issues
• Support basic printer, scanner, and peripheral troubleshooting
• Help maintain inventory of IT assets (e.g., laptops, monitors, or accessories)
• Document and report solutions and procedures for recurring issues for leadership review.
• Maintain and report accurate records/tickets of support interactions and solutions
• Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions
• Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken
• Maintain a professional and empathetic tone when dealing with users and co-workers
• Communicate technical information clearly to non-technical users
• Document andprovide updates on ticket status and possible solutions
• Actively participate in team environment assisting co-workers when needed
• Ensure adherence to all IT and departmental policies and procedures
• Report potential security incidents or breaches to appropriate teams or team leaders
• This position is mission essential, may include work on holidays when required

Required Qualifications:

• TS/SCI with Agency Appropriate Polygraph
• Five (5) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required.
• Bachelor's degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a Bachelor's
  degree.
• DoD 8570 IAT level 1 (CompTIA Network+, CompTIA A+)

Salary Range: $100,000.00 - $110,000.00 (Annually) Annual Compensation Figures listed for this position serve as a general guideline and are not a guarantee of compensation. Compensation will vary dependent upon factors including but not limited to: Government contract rates; annual hours worked; education; relevant prior work experience, knowledge, skills, and competencies; certifications, and geographic location.

Benefits Package: Itezz Inc. believes in generously supporting employees as they prepare for retirement. The company automatically contributes an additional 10% of each employee's gross compensation to the company SEP IRA plan, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.

Full-time employees have the option to participate in a variety of voluntary benefit plans including:

• A Choice of CareFirst BlueChoice Medical Plans, some with Health Savings Account (HSA)
• CareFirst Preferred Dental
• CareFirst BlueVision

Itezz Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Affirmative Action Statement: Itezz Inc. is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.

Accommodations: Itezz Inc. is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact us at [e-mail] . We are happy to provide reasonable accommodation to ensure equal access to all candidates.