Video Conferencing Architect

AEP; Gahanna, Northern (OH, KY); Hybrid; USD 116,000 - 151,000; Full time

Benefits offered by this job

Time off benefits

Educational opportunities

Job summary

American Electric Power (AEP) is seeking a senior specialist to define technology standards and design Video Conferencing room packages to meet business requirements. You will provide expert operations support for all corporate VC systems and collaborate with third-party installation teams and hardware vendors.

The role requires hands-on experience with Cisco, Poly, Neat, QSC and other network-based VC solutions, plus strong communication skills for interactions up to the C-Suite.

Qualifications

• Bachelor's degree in computer science, engineering, or related technical field is required.
• 10 years of relevant work experience is required.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Define technology standards for VC systems and room packages.
• Design VC room packages to meet business requirements.
• Provide expert operations support for VC systems.
• Collaborate with third-party installation teams and hardware vendors.
• Analyze failures using Teams Admin Portal, Poly Lens, Cisco Control Hub and ThousandEyes.
• Interact with end users up to the C-Suite and communicate clearly.

Skills

Communication skills

End-user interaction

Stakeholder interaction

Education

Bachelor's degree in computer science, engineering, or related technical field

Tools

MS Teams

Zoom

Cisco endpoints

Poly

Neat

QSC

ThousandEyes

Poly Lens

Cisco Control Hub

Job description

Job Summary

• This role will be responsible for defining technology standards, designing Video Conferencing room packages to meet business requirements and providing expert operations support for all corporate Video Conferencing systems.
• AEP operates in 11 states and currently has 500+ video conference rooms that are owned and managed by the Collaboration Services team.
• As part of the Collaboration Services team, this role will be responsible for design, delivery, operations and life cycle of VC endpoints and related technologies. This role frequently works with our third-party installation teams and hardware vendors on the delivery of new rooms, technical decisions and root cause analysis.

Job Description

What you’ll do:

• Strong knowledge of enterprise grade video conferencing solutions for MS Teams and Zoom.
• Experience developing standards for large organizations with varying room sizes, combine & divide capabilities, advance control systems and leading-edge technologies.
• Detailed, hands-on experience implementing and supporting Cisco, Poly, Neat, QSC and other network-based video conferencing solutions.
• Experience analyzing failures using Teams Administration Portal, Poly Lens, Cisco Control Hub and ThousandEyes.
• Experience with Cisco endpoints and ThousandEyes highly desired.
• Experience & understanding of networking concepts highly desired.
• In addition to technical knowledge, this role will interact with end users up to and including the C-Suite. Strong communication skills are required. Relevant industry or technology certifications such as QSC, MS Teams, etc.

What we’re looking for:

Education:

Bachelor's degree in computer science, engineering, or related technical field is required.

Experience:

• 10 years of relevant work experience is required.
• An equivalent combination of education and experience may be considered.

American Electric Power (On-Site)

#LI-Onsite

#AEPCareers

At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation

$116,255.00 - $151,132.50

Physical Demands

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involve sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Equal Employment Opportunity

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

AEP offers an outstanding group of people to be a part of. The AEP culture values your integrity and awards your hard work.

AEP offers generous time off, competitive pay, and educational opportunities to help employees advance their careers.

Our culture is purpose-driven and team-oriented: we combine innovation with a customer-first focus to deliver reliable energy and brighter futures.