Video Conferencing Architect

American Electric Power; Gahanna (OH); On-site; USD 116,000 - 151,000; Full time

Job summary

American Electric Power is seeking an experienced Video Conferencing Architect to define technology standards and design room packages that meet business requirements. You will support and manage a large enterprise VC ecosystem across MS Teams, Zoom, and related hardware.

You will work with internal stakeholders and external installers to ensure successful room deployments, lifecycle management, and operational excellence in a large, multi-state environment.

Qualifications

• Bachelor's degree in CS/engineering or related field.
• 10 years of relevant work experience.
• Experience with enterprise video conferencing standards.

Responsibilities

• Define technology standards for VC systems.
• Design room packages for MS Teams and Zoom.
• Provide expert operations support for VC endpoints.
• Collaborate with third‑party installers and vendors.

Skills

Video conferencing

Strong communication

Networking concepts

Education

Bachelor's degree in CS/engineering or related field

Tools

Cisco endpoints

ThousandEyes

Poly Lens

QSC

Cisco Control Hub

Teams Admin Portal

Job description

Job Posting End Date

09-29-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

•This role will be responsible for defining technology standards, designing Video Conferencing room packages to meet business requirements and providing expert operations support for all corporate Video Conferencing systems.

•AEP operates in 11 states and currently has 500+ video conference rooms that are owned and managed by the Collaboration Services team.

•As part of the Collaboration Services team, this role will be responsible for design, delivery, operations and life cycle of VC endpoints and related technologies. This role frequently works with our third-party installation teams and hardware vendors on the delivery of new rooms, technical decisions and root cause analysis.

Job Description

What you’ll do:

• Strong knowledge of enterprise grade video conferencing solutions for MS Teams and Zoom.
• Experience developing standards for large organizations with varying room sizes, combine & divide capabilities, advance control systems and leading-edge technologies.
• Detailed, hands‑on experience implementing and supporting Cisco, Poly, Neat, QSC and other network‑based video conferencing solutions.
• Experience analyzing failures using Teams Administration Portal, Poly Lens, Cisco Control Hub and ThousandEyes.
• Experience with Cisco endpoints and ThousandEyes highly desired.
• Experience & understanding of networking concepts highly desired.

In addition to technical knowledge, this role will interact with end users up to and including the C‑Suite.

Strong communication skills are required.

Relevant industry or technology certification such as QSC, MS Teams, etc.

What we’re looking for:

Education:

Bachelor’s degree in computer science, engineering, or related technical field is required.

Experience:

• 10 years of relevant work experience is required.
• An equivalent combination of education and experience may be considered.

American Electric Power (On‑Site)

#LI-Onsite

#AEPCareers

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you’re passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-009

Compensation Range:

$116,255.00 - $151,132.50

Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer‑employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.