Video Banking Specialist — Member Experience & Loans

Pioneer Federal Credit Union; Mountain Home (ID); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Job summary

Pioneer FCU in Mountain Home, ID is seeking a Video Center Representative for our Administrative Offices. You will use Personal Teller Machines and video platforms to help members open accounts, apply for loans, and complete transactions with accuracy.

Bilingual in English and Spanish is preferred but not required. The role offers flexible scheduling, comprehensive benefits, and opportunities to grow with a community-focused credit union.

Qualifications

• Six months of similar or related experience.
• High school diploma or GED.
• Strong interpersonal and public relations skills; diplomacy and tact.
• Comfortable with technology and delivering member service over video.

Responsibilities

• Assist members via Personal Teller Machines (PTMs) and video platforms to open accounts and handle loans, explain services, and respond to issues.
• Process deposits, withdrawals, transfers, loan payments and wires; balance daily transactions.
• Promote Pioneer products and services to deepen member relationships and seek referrals.
• Maintain security and confidentiality and adhere to policies and regulations.

Skills

Interpersonal skills

Public relations

Technology comfort

Education

High school diploma or GED

Tools

Video platforms

Job description

Pioneer FCU in Mountain Home, ID is seeking a Video Center Representative for our Administrative Offices. You will use Personal Teller Machines and video platforms to help members open accounts, apply for loans, and complete transactions with accuracy.

Bilingual in English and Spanish is preferred but not required. The role offers flexible scheduling, comprehensive benefits, and opportunities to grow with a community-focused credit union.