Video Banking Pro: ITM Expert and Digital Channel Guide

Arvest Bank; Broken Arrow (OK); On-site; USD 19,000 - 28,000; Full time

Job summary

Arvest Bank is seeking a Video Banking Specialist in Broken Arrow, OK. The role delivers service via Interactive Teller Machines (ITMs) across a four-state region, greeting customers, processing transactions, and promoting digital channels.

Responsibilities include balancing end-of-day transactions, handling inquiries with integrity, and collaborating cross‑functionally to maintain high service standards. Bilingual English/Spanish is preferred.

Qualifications

• 1 year of customer service experience
• Bilingual in English and Spanish is preferred
• Able to learn and use multiple software systems concurrently

Responsibilities

• Operate ITMs and process deposits, transfers, and payments via video.
• Guide customers through self-service options and promote digital channels.
• Balance end-of-day and reconcile teller and virtual systems.
• Maintain customer privacy and resolve inquiries with professionalism.
• Collaborate with internal departments to ensure service standards.
• Adhere to bank policies and regulatory requirements.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Education

High school diploma/GED

Tools

ITM software

Teller software

Job description

Arvest Bank is seeking a Video Banking Specialist in Broken Arrow, OK. The role delivers service via Interactive Teller Machines (ITMs) across a four-state region, greeting customers, processing transactions, and promoting digital channels.

Responsibilities include balancing end-of-day transactions, handling inquiries with integrity, and collaborating cross‑functionally to maintain high service standards. Bilingual English/Spanish is preferred.