Video Banking Member Specialist

7 17 Credit Union; Warren (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

7 17 Credit Union is seeking a Video Banking Member Service Representative to provide personalized, one-on-one service to members through our video banking and live chat technology.

You will be a trusted first contact for members visiting branches, remote interactions, or transitioning from digital to a personal video conversation, assisting with deposits, loans, and other needs with a welcoming, professional experience.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service mindset with a genuine desire to help others.
• Comfortable communicating with members through video and digital technology.

Responsibilities

• Greet and assist members through our video banking platform in a prompt, friendly manner.
• Serve as single point of contact for members at branches or remote locations.
• Educate members on using video banking and digital services.
• Assist with video banking appointments and inquiries.
• Identify needs and recommend appropriate products and services.
• Handle routine deposits and loans and maintain accurate records.

Skills

Video banking

Customer service

Communication

Attention to detail

Confidentiality

Problem solving

Teamwork

Professional demeanor

Education

High school diploma or equivalent

Tools

Video banking software

Live chat tools

Job description

7 17 Credit Union is seeking a Video Banking Member Service Representative to provide personalized, one-on-one service to members through our video banking and live chat technology.

You will be a trusted first contact for members visiting branches, remote interactions, or transitioning from digital to a personal video conversation, assisting with deposits, loans, and other needs with a welcoming, professional experience.