Floating Teller Supervisor

TENCU; Nashville (TN); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match 7%

Paid holidays

Job summary

TENCU is seeking a Floating Teller Supervisor to provide leadership across our Middle Tennessee branch network, with occasional travel to Cookeville and Johnson City. This on-site, full-time role leads Teller and Service Transaction Specialist teams and ensures strong member service and compliance.

The position requires strong banking operations knowledge, coaching skills, and the ability to travel between locations as needed.

Qualifications

• High School Diploma or equivalent.
• Some college coursework in Business or related field with at least 1 year of management experience; OR
• Three years in a bank/credit union/financial institution with two years in supervision.

Responsibilities

• Supervise, coach, and develop Teller and Service Transaction Specialist teams.
• Support daily branch operations, cash controls, security, and compliance.
• Promote exceptional member service and identify financial needs.
• Provide guidance on operational procedures, regulations and best practices.
• Conduct performance evaluations and support development plans.
• Assist with account openings and maintenance.
• Monitor branch performance and help locations meet goals.
• Collaborate with Branch Ops, Marketing, and Risk to improve processes.
• Support community outreach and represent TENCU professionally.

Skills

Leadership

Coaching

Communication

Education

High School Diploma or equivalent

Some college coursework in Business or related field

Job description

Floating Teller Supervisor

Based at Main Branch | Supporting Multiple Tennessee Locations Full-Time | On-Site $24.00 - $27.00/hourly

Lead. Coach. Travel. Make an Impact.

TENCU is looking for an experienced and motivated Floating Teller Supervisor to provide leadership and operational support throughout our Middle Tennessee branch network, with occasional travel to Cookeville and Johnson City, TN. If you enjoy variety in your workday, thrive in a leadership role, and are passionate about creating exceptional member experiences, we'd love to meet you.

Why TENCU?

At TENCU, we're more than a financial institution. We're a team driven by our core values of Member-Centricity, Integrity, and Innovation. We believe in collaboration, creativity, and having fun while making a meaningful difference in the lives of our members and communities.

What You'll Do

As a Floating Teller Supervisor, you'll serve as a trusted operational leader across multiple branch locations by:

• Supervise, coach, and develop Teller and Service Transaction Specialist teams
• Support daily branch operations, cash controls, security, and compliance standards
• Promote exceptional member service and identifying opportunities to meet member financial needs
• Provide guidance on operational procedures, regulations, and best practices
• Conduct performance evaluations and support employee development plans
• Assist with account openings, account maintenance, and other platform services
• Monitor branch performance and helping locations achieve organizational goals
• Collaborate with Branch Operations, Marketing, and Risk Management to improve processes and member engagement
• Support community outreach efforts and represent TENCU professionally throughout the communities we serve

What You'll Bring

• Strong knowledge of financial institution operations
• Leadership experience with a passion for coaching and team development
• Excellent communication, problem-solving, and decision-making skills
• Ability to travel between branch locations as business needs require
• Strong organizational skills and attention to detail
• Commitment to confidentiality, professionalism, and member service excellence

Qualifications

Required:

• High School Diploma or equivalent
• Some college coursework in Business or a related field and at least one year of management experience; OR
• Three years of experience in a bank, credit union, or financial institution, including two years of supervisory or management experience

Benefits You'll Love

We offer a comprehensive benefits package designed to support you and your family, including employer-paid medical, dental, and vision insurance, 401(k) defined contribution plan with an exceptional 7% employer match, eleven (11) paid holidays, professional development opportunities and supportive employee-focused culture.

Physical Requirements

• Ability to sit and work at a computer for extended periods
• Ability to lift up to 25 pounds
• Valid driver's license and ability to travel between locations

Ready to Grow With Us?

Join a team that values innovation, service, and community impact while providing opportunities to grow your career throughout Tennessee.

TENCU is an Equal Opportunity Employer.

*This job opportunity is only open to local candidates in Tennessee*