Video & Accessibility Services Specialist

University of Vermont

Burlington (VT)

On-site

USD 33,062 - 38,572

Full time

14 days+

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Job summary

University of Vermont in Burlington is seeking a Video & Accessibility Services Specialist to ensure technically robust and accessible university events and instructional environments.

The role collaborates with the Office of Accessibility Services, using Zoom, EMS, and other tools to plan and support recording, livestreaming, CART, and ASL services while managing equipment and contributing to inclusive experiences.

Qualifications

Associate degree with 2–3 years of related experience in hospitality/event services.
Experience with Zoom, Microsoft Teams, and YouTube Live.
Experience coordinating or supporting accessibility services such as CART, captioning, or ASL interpreting for events.
Knowledge of accessibility best practices for events (captioning, assistive listening technology, visual access).
Skills in troubleshooting computer systems related to audio-visual systems and quick issue resolution at events.

Responsibilities

Provide primary point of contact for general video services and integration of accessibility services (CART and ASL) for instruction, events, and public programming.
Oversee accessibility-related event equipment and consult with faculty, staff, and students on needs, leveraging room technology capabilities and best practices.
Coordinate technical needs for events requesting recording, livestreaming, CART, and/or ASL services.
Assist in managing and operating large-scale virtual and hybrid events across campus as needed.
Prioritize work activities and determine solutions to meet client event needs.
Utilize software (Zoom, Microsoft Teams, EMS, Outlook, video editing software) and deliver effective customer service and professional coordination.
Maintain technical inventory and recommend improvements for optimal utilization of services, software, and hardware.
Perform general and scheduled maintenance on equipment.
Promote safety in all activities and engage in initiatives supporting social justice, inclusion, environmental sustainability, and excellent customer experiences.

Skills

Customer service

Event coordination

Technical troubleshooting

Education

Associate degree

Tools

Zoom

Microsoft Teams

YouTube Live

Job description

Video & Accessibility Services Specialist

Posting Summary

This position plays a critical role in ensuring that university events and instructional environments are both technically robust and accessible. The position is housed within University Event Services (UES) and works in close partnership with the Office of Accessibility Services (OAS), which provides strategic guidance related to accessibility compliance and service delivery.

Under the general direction of the Event Production and Technical Manager within University Event Services (UES) serve as the primary point of contact for general video services and technical integration of Communication Access Realtime Translation (CART) and American Sign Language (ASL) services in support of instruction, events, and public programming. Oversee accessibility-related event equipment and consult with faculty, staff, and students on their specific needs, considering and leveraging existing room technology capabilities and best practices. Work independently to collect event information and coordinate technical needs for events requesting recording, livestreaming, CART, and/or ASL services. Assist the UES Technical Event Support Coordinator in managing and operating large scale virtual and hybrid events across campus as needed. Use judgment in prioritizing work activities and determining solutions to meet client\'s event needs. Utilize software (Zoom, Microsoft Teams, EMS, Outlook, video editing software, etc.) and effective customer service, interactive coordination, communication and professionalism to support clients. Maintain technical inventory and make recommendations to promote optimum utilization of services, software, and hardware. Perform general and scheduled maintenance on equipment as needed. Actively reinforce, encourage and participate in initiatives that promote safety first. Actively engage in learning and practicing principles of social justice and inclusion, environmental sustainability, and delivering great customer experiences.

Responsibilities

Provide primary point of contact for general video services and integration of accessibility services (CART and ASL) for instruction, events, and public programming.
Oversee accessibility-related event equipment and consult with faculty, staff, and students on needs, leveraging room technology capabilities and best practices.
Coordinate technical needs for events requesting recording, livestreaming, CART, and/or ASL services.
Assist in managing and operating large-scale virtual and hybrid events across campus as needed.
Prioritize work activities and determine solutions to meet client event needs.
Utilize software (Zoom, Microsoft Teams, EMS, Outlook, video editing software) and deliver effective customer service and professional coordination.
Maintain technical inventory and recommend improvements for optimal utilization of services, software, and hardware.
Perform general and scheduled maintenance on equipment.
Promote safety in all activities and engage in initiatives supporting social justice, inclusion, environmental sustainability, and excellent customer experiences.

Minimum Qualifications (or equivalent combination of education and experience)

Associate degree and two to three years of related experience in hospitality/event services, including video recording, live streaming, lighting, and sound systems.
Experience with technical event production on platforms such as Zoom, Microsoft Teams, and YouTube Live.
Experience coordinating or supporting accessibility services such as CART, captioning, or ASL interpreting for events.
Knowledge of accessibility best practices for events (e.g., captioning, assistive listening technology, visual access).
Skills in troubleshooting computer systems related to audio-visual systems and quick issue resolution at events.
Effective interpersonal and organizational skills; able to work well in a team and independently.
Ability to communicate technical concepts effectively to both technical and non-technical audiences.
Valid driver\'s license, or ability to obtain; driving record check required.
Initial employment contingent upon successful completion of a background check.

Desirable Qualifications

Experience supporting multimedia applications (Final Cut Pro X, Adobe Premiere, iMovie).
Experience managing caption encoders and related software.
Crestron and/or Extron hardware certification.
Knowledge of working in an academic environment.
Vocational or technical training in relevant audiovisual fields.
Experience with broadcasting/recording equipment (e.g., NewTek TriCaster, vMix, OBS) and streaming protocols (e.g., RTMP).
Understanding of personal computing devices and their relationship to event technology across Windows, macOS, and iOS.

Anticipated Pay Range

$24.00 - $27.50/hr

Other Information

Shift differential applies to hours as explained in collective bargaining agreement.

Special Conditions

Non-standard work hours required
A probationary period may be required
Occasional evening and/or weekends required (if non-exempt position, may result in overtime)
Travel to and from worksites required
This position is ineligible for telework due to the essential functions
Background Check required for this position

FLSA

Non-Exempt

Union Position

Yes, UVMSU

Job Location

Burlington, Vermont, United States

Job Close Date

7/2/2027

Open Until Filled

Department

University Event Svcs/11570

Standard Hours at 1.0 FTE