Customer Care Coordinator

University of Vermont; Burlington (VT); On-site; USD 31,000 - 34,000; Full time

Job summary

University Housing and Dining Services (UHDS) at the University of Vermont seeks a Customer Care Coordinator to deliver outstanding service to students, families, and campus partners. You will supervise student staff, respond to complex inquiries, and support housing operations and administrative processes.

This role promotes a welcoming, student-centered environment that supports academic success and community engagement, emphasizing inclusivity, professionalism, and teamwork within a

Qualifications

• Associate’s degree and 1–3 years of customer service experience (in-person, phone, or written).
• Commitment to inclusive excellence and collaborating across diverse backgrounds.
• Ability to work in a fast-paced environment and manage competing demands.

Responsibilities

• Supervise student employees and oversee the central customer service desk.
• Respond to complex inquiries from students, families, and campus partners.
• Support housing operations and administrative processes.
• Provide exceptional, welcoming service that supports academic success and community engagement.

Skills

Customer service

Communication

Multicultural environment

Salesforce

Education

Associate’s degree

Tools

Salesforce

Job description

Customer Care Coordinator

University Housing and Dining Services (UHDS) is seeking a customer-focused professional to join our Customer Care team. In this role, you will provide exceptional service and support to prospective, admitted, and current students, their families, campus partners, and the broader UVM community. As one of two professional staff members overseeing the department’s central customer service desk, you will supervise student employees, respond to complex inquiries, and support key housing operations and administrative processes. This position plays a vital role in helping constituents navigate the residential experience while fostering a welcoming, student-centered environment that promotes academic success, community engagement, and personal growth.

Why Join UVM? At the University of Vermont, you’ll be part of a vibrant campus community committed to student success, innovation, and inclusion. UVM offers a comprehensive benefits package that includes competitive health and dental insurance, generous paid time off, retirement savings programs, tuition remission opportunities, professional development resources, wellness programs, and work-life balance support. Join a team dedicated to creating exceptional residential experiences while building a rewarding career at one of the nation’s leading public research universities.

The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law.

For information on safety and security at the University of Vermont, see the annual security report by clicking on the Clery Act button in the sidebar menu.

Finalists for positions at UVM may be subject to a criminal background check.

For classified staff positions, actual hiring pay dependent on current competitor market conditions, comparable campus peer(s) at time of hire, and candidate’s experience level and length.

Be sure to carefully review and update your application information before submitting an application!

Position Details

• Advertising/Posting Title: Customer Care Coordinator
• Posting Summary: University Housing and Dining Services (UHDS) is seeking a customer-focused professional to join our Customer Care team. In this role, you will provide exceptional service and support to prospective, admitted, and current students, their families, campus partners, and the broader UVM community. As one of two professional staff members overseeing the department’s central customer service desk, you will supervise student employees, respond to complex inquiries, and support key housing operations and administrative processes. This position plays a vital role in helping constituents navigate the residential experience while fostering a welcoming, student-centered environment that promotes academic success, community engagement, and personal growth.
• Minimum Qualifications (or equivalent combination of education and experience): Associate’s degree with one to three years of customer service experience engaging with customers in person, over the phone, and via written communications. Demonstrated a commitment to inclusive excellence and fostering a collaborative multicultural environment for customers across diverse backgrounds. Ability to work in a fast-paced work environment and prioritize competing demands required.
• Desirable Qualifications: One to three years of experience with Salesforce or another CRM system. Passion for elevating the University of Vermont brand and experience for internal and external stakeholders.
• Anticipated Pay Range: $22.50-$24.50 per hour
• Special Conditions: A probationary period may be required, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), Background Check required for this position
• FLSA: Non-Exempt
• Union Position: Yes, UVMSU

Posting Details

• Job Location: Burlington, Vermont, United States
• Job Open Date: 07/31/2026
• Open Until Filled: No

Common Ground Statement

The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.

Position Information

• Position Title: Univ Ops Administration OC2 N
• Posting Number: S6245PO
• Department: University Housing & Dining Se/30452
• Position Number: 002321
• Percent of Full-Time: 1.0
• Standard Hours at 1.0 FTE: 37.5
• Term (months per year): 12

Documents Needed to Apply

Required Documents

1. Resume
2. Cover Letter/Letter of Application

Optional Documents