DV/SA Advocacy & 24/7 Crisis Lead

Pillars Community Health, LLC; Hickory Hills (IL); On-site; USD 60,000 - 67,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid time off

Relias Essential Learning membership

Job summary

Pillars Community Health, LLC in Hickory Hills, IL seeks an experienced supervisor to oversee daily advocacy services, including medical, legal, and crisis intervention support.

The role manages the 24-hour Sexual Assault Hotline and DV/SA advocacy, provides on-call coverage, and guides staff through case coordination, documentation, and coordination with police, prosecutors, and partner agencies.

Qualifications

• Master's degree in Counseling, Psychology, Clinical Social Work, Marriage and Family Therapy, or related field.
• Illinois 60-hour DV/SA training preferred.
• At least 2 years of counseling experience; experience supervising staff in 24/7/365 programs preferred.
• Demonstrated leadership and supervision capabilities within trauma-informed, survivor-centered services.

Responsibilities

• Oversee daily advocacy and crisis intervention services.
• Supervise DV/SA Advocates and Trauma Therapists; coordinate with law enforcement and prosecutors.
• Ensure compliance with funders and professional standards; monitor documentation and reporting.
• Coordinate with hospitals, courts, and community partners to maintain service quality.
• Lead team meetings and provide staff development and supervision.
• Oversee hotline scheduling and 24/7 crisis response coverage.
• Monitor waitlists and coordinate case assignments to ensure timely access.
• Produce and review monthly program reports and performance indicators.
• Develop and maintain program policies aligned with ICADV/ICASA standards.

Skills

Leadership

Team collaboration

Crisis intervention

Communication

Trauma-informed care

Education

Master's degree in Counseling, Psychology, Clinical Social Work, Marriage and Family Therapy, or related field

Tools

Electronic Health Records

Microsoft Office

Case management system

Job description

Pillars Community Health, LLC in Hickory Hills, IL seeks an experienced supervisor to oversee daily advocacy services, including medical, legal, and crisis intervention support.

The role manages the 24-hour Sexual Assault Hotline and DV/SA advocacy, provides on-call coverage, and guides staff through case coordination, documentation, and coordination with police, prosecutors, and partner agencies.