Crisis Intervention & Case Manager (DV Advocacy)

Sarc Maryland; Bel Air (MD); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

11 holidays + 2 floating holidays

Vacation time

Sick leave

Health plan options

Employer-paid health insurance

Dental and vision insurance

Parking pass

Job summary

SARC Maryland in Bel Air, MD is seeking a Client Services Advocate/Case Manager to provide case management and crisis intervention to survivors of domestic violence, sexual violence, and stalking. You will assess each client's needs, coordinate services, and offer advocacy and emotional support in high-pressure situations.

You will collaborate with local hospitals, law enforcement, and community organizations, and you will participate in community education and training.

Qualifications

• Bachelor's degree in Psychology, Social Work, or a related field.
• Valid state-issued driver's license.
• Strong understanding of trauma-informed care, crisis intervention, and the impact of domestic and sexual violence.
• Ability to handle sensitive and confidential information with discretion.
• Strong communication skills, including active listening, empathy, and de-escalating high-stress situations.
• Ability to work independently and as part of a multidisciplinary team.
• Proficiency with case management software or databases (such as Apricot) and Microsoft Office.
• Willingness to work evenings and weekends and take part in a rotating on-call schedule.
• Completion of SARC's 30-hour Basic Crisis Response Training within three months of hire.
• Ability to occasionally lift up to 25 pounds and travel to hospitals, client homes, and community partner locations.

Responsibilities

• Assess client needs: Identify and address clients' immediate and long-term needs.
• Manage cases: Coordinate access to safe housing, public benefits, emergency financial assistance, health care, substance abuse treatment, legal advocacy, mental health services, and other resources.
• Intervene in crises: Provide immediate crisis intervention, safety planning, advocacy, and referrals to community resources.
• Provide on-call coverage: Respond to after-hours needs through an on-call rotation, including hospital accompaniment to medical care and medical forensic exams for victims of sexual and domestic violence and sex trafficking.
• Cover the helpline and chatline: Staff the 24-hour helpline and the scheduled chatline during assigned shifts and as needed.
• Back up the team: Provide secondary coverage for staff serving walk-in, lethality, human trafficking, and Safehouse clients.
• Educate the community: Deliver community education and training, and staff information tables.
• Support benefit applications: Help clients apply for financial compensation, public assistance, and other benefits, and advocate for them throughout the process.
• Serve as the benefits expert: Stay current on benefit programs and systems, and train agency staff on them.
• Document services: Keep accurate, timely client records in the electronic database.
• Follow up: Provide ongoing support so clients receive the services they need and stay safe.

Skills

Trauma-informed care

Crisis intervention

Active listening

Empathy

De-escalation

Communication skills

Education

Bachelor's degree in Psychology, Social Work, or a related field

Tools

Apricot

Microsoft Office

Job description

SARC Maryland in Bel Air, MD is seeking a Client Services Advocate/Case Manager to provide case management and crisis intervention to survivors of domestic violence, sexual violence, and stalking. You will assess each client's needs, coordinate services, and offer advocacy and emotional support in high-pressure situations.

You will collaborate with local hospitals, law enforcement, and community organizations, and you will participate in community education and training.