Victim Advocacy Supervisor — 24/7 Crisis Support

Victim Service Center of Central Florida; Orlando (FL); On-site; USD 55,000 - 70,000; Full time

Job summary

Victim Service Center of Central Florida is seeking a Full-Time, Exempt Program Supervisor to provide direct services to sexual assault and crime victims. You will supervise the 24/7 advocacy team, coordinate information and referrals, and assist with criminal/civil justice processes.

Strong crisis intervention, advocacy, and confidentiality skills are essential. The role requires a Master’s Degree preferred in relevant fields, plus supervisory experience and a Florida driver’s license.

Qualifications

• Master’s degree preferred in counseling, psychology, mental health, social work, or related field.
• Minimum two years supervisory experience in the social services field.
• At least three years full-time equivalent experience as a Victim Advocate.
• Ability to travel to hospitals, crime scenes, court, victim homes, etc.
• Successful pass of criminal background check and E-verify.

Responsibilities

• Information and Referral: provide information about the criminal justice process and victim rights.
• Personal Advocacy / Accompaniment: assist with emergency medical care, exams, and legal processes; accompany to interviews and appointments.
• Emotional Support or Safety Services: crisis intervention, hotline counseling, individual counseling, on-scene response.
• Criminal/ Civil Justice system assistance: notify case status, assist with protection orders, civil/legal support.
• Advocate Coordination: supervise staff activities, schedule 24/7 shift coverage, support professional development.
• Training and Special Projects: training attendance, onboarding materials, community education, special projects.
• Travel: travel to hospitals, crime scenes, court, victim homes as needed.
• Case Review: conduct case status reviews, provide supervision and clinical oversight.
• Data Collection: document services and complete program reports; ensure confidentiality.
• Performs other duties: miscellaneous tasks as assigned.

Skills

Crisis Intervention

Victim Advocacy

Communication Skills

Confidentiality

Team Supervision

Education

Master’s Degree in counseling, psychology, mental health, social work, or related field

Tools

Microsoft Word

Excel

Outlook

Job description

Victim Service Center of Central Florida is seeking a Full-Time, Exempt Program Supervisor to provide direct services to sexual assault and crime victims. You will supervise the 24/7 advocacy team, coordinate information and referrals, and assist with criminal/civil justice processes.

Strong crisis intervention, advocacy, and confidentiality skills are essential. The role requires a Master’s Degree preferred in relevant fields, plus supervisory experience and a Florida driver’s license.