Victim Services Coordinator | Crisis Response & Volunteers

City of Waco, TX; Waco (TX); On-site; USD 30,000 - 31,000; Full time

Job summary

City of Waco, TX is seeking an experienced Victim Services Coordinator to support crime victims through the Waco Police Department. The role requires attention to detail, confidentiality, and public-facing service delivery.

Responsibilities include coordinating volunteers, reviewing case files, guiding victims through Crime Victims Compensation, and providing crisis intervention both on-scene and during follow-ups. On-call duties may arise after hours during emergencies.

Qualifications

• Associate's Degree in Criminal Justice, Business, Social Work, Psychology or related field.
• 2 years experience in human services or related setting; or equivalent combination of education and experience.

Responsibilities

• Coordinates the volunteer program providing services to crime victims for the Waco Police Department; recruits and trains volunteers and maintains program records.
• Reviews police reports and victim files; determines victims' assistance needs and eligibility for Crime Victims Compensation.
• Provides crisis counseling and on-scene or follow-up support to victims and witnesses of crime.
• Communicates with victims regarding criminal proceedings, schedules and available assistance programs.
• Opens and maintains statistics and program records; assists with scheduling and reporting.

Education

Associate's Degree in Criminal Justice, Business, Social Work, Psychology or related field

Job description

City of Waco, TX is seeking an experienced Victim Services Coordinator to support crime victims through the Waco Police Department. The role requires attention to detail, confidentiality, and public-facing service delivery.

Responsibilities include coordinating volunteers, reviewing case files, guiding victims through Crime Victims Compensation, and providing crisis intervention both on-scene and during follow-ups. On-call duties may arise after hours during emergencies.