Victim Services Coordinator

City of Waco, TX; Waco (TX); On-site; USD 30,000 - 31,000; Full time

Job summary

City of Waco, TX is seeking an experienced Victim Services Coordinator to support crime victims through the Waco Police Department. The role requires attention to detail, confidentiality, and public-facing service delivery.

Responsibilities include coordinating volunteers, reviewing case files, guiding victims through Crime Victims Compensation, and providing crisis intervention both on-scene and during follow-ups. On-call duties may arise after hours during emergencies.

Qualifications

• Associate's Degree in Criminal Justice, Business, Social Work, Psychology or related field.
• 2 years experience in human services or related setting; or equivalent combination of education and experience.

Responsibilities

• Coordinates the volunteer program providing services to crime victims for the Waco Police Department; recruits and trains volunteers and maintains program records.
• Reviews police reports and victim files; determines victims' assistance needs and eligibility for Crime Victims Compensation.
• Provides crisis counseling and on-scene or follow-up support to victims and witnesses of crime.
• Communicates with victims regarding criminal proceedings, schedules and available assistance programs.
• Opens and maintains statistics and program records; assists with scheduling and reporting.

Education

Associate's Degree in Criminal Justice, Business, Social Work, Psychology or related field

Job description

Summary

Minimum Starting Salary: $21.5000 - $22.0000 per hour.

An experienced and proactive Victim Services Coordinator who is willing to provide services to crime victims for the Waco Police Department. If you are detail-oriented, organized, enjoy working with the public, and can maintain strict confidentiality, this position may be for you.

Required Qualifications

• Associate's Degree in Criminal Justice, Business, Social Work, Psychology or a related field AND
• 2 years experience in human services or a related setting; or equivalent combination of education and experience.

Preferred Qualifications

• Criminal Justice Experience.

Licenses and Certifications

• Must possess a valid Texas Driver’s License.

Position Description

Under basic supervision, coordinates the volunteer program providing services to crime victims for the Waco Police Department (WPD); recruits and trains volunteers, maintains program records, reviews police reports and victim files, determines eligibility for Crime Victims Compensation and assists victims in filling out Crime Victims Compensation applications. Fulfills an on-call status and responds to Crime Scenes to directly assist victims and witnesses of crime.

Essential Functions

• Plans, organizes, and coordinates volunteer activities in accordance with established policies; analyzes the volunteer program needs, recruits and trains volunteers and schedules volunteer resources for maximum effectiveness; communicates with victims regarding criminal proceedings, schedules, case status, assistance programs and other criminal justice system issues.
• Provides ongoing assistance, crisis counseling and follow-up to the victims of crimes; provides crisis intervention both on-scene and during follow-up interviews.
• Reviews police reports and victim files from attorneys, communicates with victims of crimes; reviews cases and determines victims assistance needs.
• Communicates with victims regarding criminal proceedings, schedules, case status, assistance programs and other criminal justice system issues.
• Provides direct services to victims and witnesses on crime scenes, such as transportation and referrals to community agencies; tracks services provided and monitors results; prepares statistical reports.
• May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency.
• Operates a City vehicle to safely transport people, equipment, and materials between city offices and other locations in and around the city.