Victim Services Coordinator

city of Waco; Waco (TX); On-site; USD 30,000 - 31,000; Full time

Job summary

The City of Waco is seeking an experienced Victim Services Coordinator for the Waco Police Department. You will coordinate the volunteer program, recruit volunteers, review cases, and assist crime victims while maintaining confidentiality.

Ideal candidates hold an associate degree in a related field and have at least two years of human services experience. The role may require after-hours responses and driving a City vehicle.

Qualifications

• Associate's Degree in Criminal Justice, Business, Social Work, Psychology or a related field.
• 2 years experience in human services or a related setting; or equivalent combination of education and experience.

Responsibilities

• Plans and coordinates volunteer activities; recruits and trains volunteers.
• Provides ongoing crisis counseling and follow-up to victims.
• Reviews police reports and victim files; determines victims' needs.
• Communicates with victims about criminal proceedings and available programs.
• Provides direct on-scene services and referrals; tracks services and outcomes.
• May respond after-hours during emergencies.
• Operates city vehicle to transport people and materials.

Skills

Crisis counseling

Education

Associate's Degree in Criminal Justice, Business, Social Work, Psychology or a related field

Job description

Minimum Starting Salary: $21.5000 - $22.0000 per hour

The City of Waco Seeks:

An experienced and proactive Victim Services Coordinator who is willing to provide services to crime victims for the Waco Police Department. If you are detail-oriented, organized, enjoy working with the public, and can maintain strict confidentiality, this position may be for you.

Minimum Qualifications

Required:

• Associate's Degree in Criminal Justice, Business, Social Work, Psychology or a related field AND
• 2 years experience in human services or a related setting; or equivalent combination of education and experience.

Preferred:

• Criminal Justice Experience.

Licenses and Certifications

Required:

• Must possess a valid Texas Driver’s License.

Position Description

Under basic supervision, coordinates the volunteer program providing services to crime victims for the Waco Police Department (WPD); recruits and trains volunteers, maintains program records, reviews police reports and victim files, determines eligibility for Crime Victims Compensation and assists victims in filling out Crime Victims Compensation applications. Fulfills an on-call status and responds to Crime Scenes to directly assist victims and witnesses of crime.

Essential Functions

• Plans, organizes, and coordinates volunteer activities in accordance with established policies; analyzes the volunteer program needs, recruits and trains volunteers and schedules volunteer resources for maximum effectiveness; communicates with victims regarding criminal proceedings, schedules, case status, assistance programs and other criminal justice system issues.
• Provides ongoing assistance, crisis counseling and follow-up to the victims of crimes; provides crisis intervention both on-scene and during follow-up interviews.
• Reviews police reports and victim files from attorneys, communicates with victims of crimes; reviews cases and determines victims assistance needs.
• Communicates with victims regarding criminal proceedings, schedules, case status, assistance programs and other criminal justice system issues.
• Provides direct services to victims and witnesses on crime scenes, such as transportation and referrals to community agencies; tracks services provided and monitors results; prepares statistical reports.
• May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency.
• Operates a City vehicle to safely transport people, equipment, and materials between city offices and other
  locations in and around the city.