Victim Advocate

University of Maryland Medical System Corporation; Largo (MD); On-site; USD 36,000 - 50,000; Full time

Job summary

University of Maryland Medical System Corporation in Largo, MD seeks a Crisis Intervention Specialist to provide advocacy, crisis intervention, and coordination of care for sexual and domestic violence survivors. You will conduct intakes, document in EMR, collaborate with physicians, and connect patients to referrals, while maintaining a supportive, nonjudgmental approach.

Requires 1–3 years crisis intervention experience and an Associate’s Degree in a related field; BLS-HCP certification is

Qualifications

• Requires crisis intervention experience and ability to document psychosocial findings.
• Must have an associate degree or higher in a related field.
• Experience documenting patient encounters in EMR is preferred.

Responsibilities

• Provides advocacy and crisis intervention to victims and survivors of sexual and domestic violence.
• Conducts intakes/assessments/consultations and referrals.
• Documents patient encounters in EMR and maintains records.

Skills

Advocacy

Crisis Intervention

Active Listening

Empathy

Documentation

Collaboration

Education

Associate’s Degree in Health Education

Course work in crisis intervention and grief counseling

Tools

Microsoft Office Suite

Job description

Job Requirements

Provides advocacy and crisis intervention to victims, survivors, and stakeholders effected by sexual and

Provides advocacy and crisis intervention to victims, survivors, and stakeholders effected by sexual and domestic violence. Conducts intakes/assessments/consultations, provides information and establishes appropriate disposition, referrals, and follow-up to patients and impacted members of the community.

• Appropriately screens walk‑in patients and consults.
• Utilizes active listening skills to ascertain each patient’s needs; responds in an appropriate manner.
• Responds to needs of crisis line callers in an appropriate manner in accordance with written procedures.
• Accurately assesses lethality and initiates appropriate intervention with patients expressing suicidal ideations.
• Provides crisis callers with accurate information and makes appropriate referrals.
• Provides emotional support to patients in crisis while setting limits.
• Prioritizes and processes cases in an efficient manner.
• Conducts empathetic, objective interviews with patients, being supportive and non‑threatening while maintaining a therapeutic relationship.
• Observes patient’s behavior and alerts staff when the potential for violent or dangerous behavior is observed.
• Approaches depressed and/or suicidal patients in a non‑threatening and supportive manner and is empathetic while maintaining a therapeutic relationship.
• Works cooperatively with intra‑interdepartmental staff. Maintains professional demeanor at all times.
• Accurately completes documentation of patient’s encounter in electronic medical record (EMR).
• Collaborates with physicians and staff in all aspects of patient care and appropriately consults with physician regarding case management.
• Documents information in the clinical record and completes all paperwork related to patient encounter in accordance with quality assurance standards and written procedures.
• Obtains collateral information from families, care providers and significant others when necessary.
• Completes demographic and disposition documentation required for DV SAC referrals.
• Provides shift change information according to policy.

Licensure/Certification/Registration

Basic Life Support – Health Care Provider (BLS-HCP)

Education/Knowledge

Required: Completed Course Work/Program: Associate’s Degree in Health Education, Social Work or related field

Preferred: Course work in crisis intervention and grief counseling

Applicable Experience

Experience (years): Required: 1 - 3 years Preferred: 3 - 5 years

Minimum of 1 year in crisis intervention and mental health counseling required. Experience summarizing patient information and documenting psychosocial findings and other patient interactions.

Technical/Clinical Skills

Microsoft Office Suite

Benefits

All your information will be kept confidential according to EEO guidelines.

Compensation

Pay Range: $26.14 - $36.59

Other Compensation (if Applicable)

Review the 2025-2026 UMMS Benefits Guide